Hear testimonials from attendees, speakers and sponsors from the 2018 Interactive Customer Experience (ICX) Summit, including Jaime Bettencourt, Mood Media; Rafik Hanna, Taco Bell; Becky Snider, Mizuno USA; Edson Reyes, Reliable Appliances; Taylor Davis, Spacee and Richard Zayas-Bazan, Betson Enterprises.

Fantastic conference! Amazing people, excellent sessions, innovative vendors and all-around great time!


David Arfa, PepsiCo

“It was well worth my time and I walked away with a ton of great notes and insight.”


Jarred Smith, Love’s Travel Stops & Country Stores

Overall, I have enjoyed the size and most of the content shared. The keynote by John Padgett was excellent. His session definitely triggered some new thought starters for current and new projects I’m working on.


Stacy Clough, Domino’s

I love the intimate settings that allow me to talk to the people that are facing the same hurdles I am.


Edson Reyes, Reliable Appliances

Excellent ICX event! Thank you for the quality in every aspect. We are very proud to be a part of the event.


Stuart Armstrong, ComQi

The networking has been great. From day one to the cocktail hour, from the day after, with so many people stopping by our booth


Richard Zayas-Bazan, Betson Enterprises

Overall, great conference with great topics and speakers. I had a great time and can’t wait until next year.


Henry Ramirez, Under Armour

It’s been a great conference, great participants, good panelists and presenters. Just really cool to see and touch the new technology


Rafik Hanna, Taco Bell

I really enjoyed the Summit and learned a lot. Great work!” –


Kevin Lee, Sushiyaa Franchising

Great event. Well organized. Good pacing. Enough break time to interact with exhibitors. Tour options were great. No complaints.


Todd Phillips, Universus Media Group

It was our first time sponsoring and attending ICX Summit and we couldn’t be happier with our decision. Great collaboration and relationship building! Looking forward to next year!


Lindsay Daguanno, Maysteel

The ICX Summit is just a great opportunity for people to come together, learn about different technologies, hear great speakers, hear some panels. A nice time to come together with industry experts


Jaime Bettencourt, Mood Media

Hear testimonials from attendees, speakers and sponsors from the 2017 Interactive Customer Experience (ICX) Summit, including Mason Page, Reflect; Dennis Schleicher, Kohl’s; Raj Maini, Intel; Christiana DiMattesa, Under Armour; Ken Moy, Subway; and Kass Dawson, Softbank Robotics America.

An awful lot of behind the scenes information about different experiences that you see out there. You kind of get the operational point of view and the decisions for how those came into existence.


Dennis Schleicher, Kohl’s

The Summit was really great this year and I love that each year it just gets better and better! All of us together have the opportunity to change customer experience. We have a couple days each year to get together and really collaborate and talk about what we need to do and how we can all learn from each other. So I know next year will be an even bigger success.


Christiana DiMattesa, Under Armour

I’m looking forward to coming back again soon.


Ken Moy, Subway

“I really enjoyed the event and there has been a tremendous outpouring of positive feedback. Please pass my thanks to your whole team and congratulations for a smooth-running and awesome event!


Albert Vita, The Home Depot

This is my first time at the Summit and so far my experience has been fantastic. It’s been awesome networking with retailers and restaurateurs and other experts in the industry. Very informative and a lot of fun. I look forward to coming back in the future because it’s been a fantastic networking opportunity but also very educational about new trends in the industry. So I will be back!


Mason Page, Reflect

“It’s a very unique experience. You don’t get to do stuff like that at most big conferences. [ICX Summit is] big enough so that it does make an impact on that you’re trying to do, which is great, but small enough that you can do very cool things.


Kass Dawson, SoftBank Robotics

The event was another success for you and us sponsors. The breakouts were very informative. The attendees were accessible and networked which is key for the sponsors. Looking forward to next year.


Kevin McDonald, Peerless AV

Hear testimonials from attendees, speakers and sponsors from the 2016 Interactive Customer Experience (ICX) Summit, including Irv Cassio, Luxottica; Amber Gadsby, Domino’s Pizza; Lee Summers, Nebraska Furniture Mart; Kiel Werking, Reflect Systems; Nick Prigioniero, Cineplex Digital Media; and Craig Zurek, Dallas Cowboys.

What I liked about the Summit overall was the fact that it really took the digital experience and crystalized how it could best tie into the customer experience. That was really significant to me.


Craig Zurek, Dallas Cowboys

I was really impressed to see some of the initial guys that started digital signage years ago, some of the mentors I’ve followed throughout the years. For them to be here speaks volumes to the show.


Lee Summers, Nebraska Furniture Mart

Really well done event.


Scott Reese, Cornerstone PATH

A great event – worthwhile and insightful.


Chris Miller, LG-MRI

I loved the Summit and we will be back next year!


Roberta Perry, Fresh Juice Global

[ICX Summit] has been a great learning ground and networking with people who have a lot of experience in the areas focusing in now.


Amber Gadsby, Domino’s Pizza

It was a great conference overall and I’d love to come back next year.


Tod Caflisch, Detroit Red Wings

I definitely enjoyed the ICX experience.


Raj Maini, Intel

The speakers that came to this event brought new information that I hadn’t considered before and there’s a lot of cool stuff going on out there. As organization we need to stay on the cutting edge. So it was very educational.


Kiel Werking, Reflect Systems

It was a great show. I really loved being part of it.


Laura Davis-Taylor, MaxMedia

Hear testimonials from attendees, speakers and sponsors from the Interactive Customer Experience (ICX) Summit, including Ashley Puma, Levi Strauss & Co.; Paul Christilaw, Omnivex Corp.; Brandon Elliott, Infusion; Jeff Pinc, Panasonic; Melissa Reed, Cradlepoint and Sean Andersen, Six Flags Entertainment.

The Summit’s been amazing. I would love to come back next year. I expect it to grow and probably be in a bigger venue. So I’ll have to bring some colleagues.


Sean Anderson, Six Flags Entertainment

One of the best industry events I’ve ever attended! The sessions were on-point and provided fantastic real-world examples of interactive customer engagement projects done right. Also recommend attending the pre-event activities. The scavenger hunt was a fun way to visit local Chicago retail innovators and make new friends who are directly working on innovation.


Brandon Elliott, Infusion

The Summit was terrific. From the content to the food … great show!


Otelo Vizcaino, Ripley Entertainment

Surprisingly good, quality, informed speakers. I learned a great deal.


John DeLancey, South Decadence, Inc.

The Sofitel was awesome. Summit in general was awesome. I generally avoid these kinds of things but the moment I saw the announcement I wanted to attend. Afterwards, I still feel it was time well spent.


Dave Hillebrand, Kohler Co.

Great conference.


Larry Tansky, Morrison Healthcare

I had a great time at the Summit; good speakers and a well-run event overall.


Mike Templeton, Kum & Go

ICX has been wonderful.


Ashley Puma, Levi Strauss & Co.

COVID-19 Safety Plan

Creating a safe, worry-free experience is our top priority.

We are preparing this live in-person experience so that all individuals — attendees, speakers, sponsors and staff — remain safe and comfortable throughout the event.


Take Your Team to the Summit!

Consumer Brands who register two attendees may add a third attendee at no additional cost.

Group discount does not apply to Agencies/Consultants or Vendors.


The Westin Charlotte

Rate: $229* | Deadline: 8/23/23
* Subject to availability at time of booking.

Book online or call 1-704-375-2600 and mention ICX Summit.


Starting at under $7,000

Sponsoring the Summit will put you in meaningful conversations with executives in your target market.

Download the Sponsor Prospectus to learn more.