INTERACTIVE CUSTOMER EXPERIENCE (ICX) SUMMIT

September 11-13, 2023 | Charlotte, NC

Discover new strategies and tech to elevate the customer experience.

Registration will open soon. Click the button below to learn about sponsorship opportunities.

ABOUT ICX SUMMIT

Interactive Customer Experience (ICX) Summit explores the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers.

You’ll hear execs from leading brands  – retail, hospitality, travel, restaurants, banking and more – discuss what’s worked for them, what hasn’t and what new things they’re planning for the future.

You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your brand.

Technologies and topics that may be addressed at ICX Summit:

  • Artificial Intelligence
  • Assisted Selling
  • Augmented Reality / Virtual Reality
  • Automated Retail / Vending
  • Cashierless Checkout
  • Chatbots
  • Data Analytics
  • Digital Signage
  • E-commerce
  • Gesture Technology
  • Kiosks
  • Loyalty
  • Metaverse
  • Mobile POS
  • Omnichannel
  • Pickup Lockers
  • Self-checkout
  • Self-order
  • Virtual Avatars/Agents
  • Wayfinding

TWO EVENTS IN ONE

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In 2023, ICX Summit will be co-located with the Bank Customer Experience (BCX) Summit, which officially runs Sept. 12-13.

The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish.

FEATURED SPEAKERS

KEYNOTE

KEYNOTE

KEYNOTE

Taylor Bloom

Assoc. Dir. of Cust. Engagement

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Andrew Laudato

EVP & COO

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Christina Pletnewski

VP of Customer Experience

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John Boerstler

Chief Veterans Experience Officer

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Susan Carroll-Boser

VP of Technology

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Kathleen Chugh

Chief Information Technology Officer

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Michael Ferriter

President & CEO

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Steve Lieber

VP Franchise Business Dev.

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John Lowe

CEO

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Dan Morton

VP, Guest Experience

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Josh Sarver

VP, Experiences & Operations

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April Walker

GM, US Microsoft Technology Centers

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WHO SHOULD ATTEND?

This exclusive event is reserved for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes:

  • Retailers
  • Restaurants
  • Banks / Credit Unions
  • Hotels / Resorts
  • Public Transportation
  • Hospitals / Healthcare Facilities
  • Colleges / Universities
  • Entertainment Venues
  • Government Agencies

SPONSORS & PARTNERS

PLATINUM SPONSORS

GOLD SPONSORS

GROUP DISCOUNTS

Take Your Team to the Summit!

Consumer Brands who register two attendees may add a third attendee at no additional cost.

Group discount does not apply to Agencies/Consultants or Vendors.

HOTEL RESERVATIONS

The Westin Charlotte

Rate: $229* | Deadline: 8/23/23
* Subject to availability at time of booking.

Book online or call 1-704-375-2600 and mention ICX Summit.

SPONSORSHIP OPPORTUNITIES

Starting at under $7,000

Sponsoring the Summit will put you in meaningful conversations with executives in your target market.

Download the Sponsor Prospectus to learn more.