ICX Discovery Zone

Join us at the ICX Summit to get hands on demonstrations of innovative technology to enhance the customer experience.

Creating Magic Through a Personalized, Friction-Free User Experience

Keynote speaker John Padgett, Chief Experience & Innovation Officer for Carnival Cruise Lines, will share insights from 20+ years at Disney and Carnival.

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ICX Association Elevate Awards @ Topgolf

Every year the awards are presented at a unique location...this year is no exception.

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ICX Summit 2018

Join us at the Omni Frisco Hotel in suburban Dallas.

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Never been to ICX Summit?

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Interactive Customer Experience Summit

Digital Signage

Digital screens can deliver real-time content and info, grab attention and create buzz with multiple methods of interactivity, such as touch, gesture and RFID.

Self-Service Kiosks

Nobody likes to wait; self-service kiosk technologies help speed customers through the line or skip it altogether as well as gather valuable data on your customers.

Mobile

With more than 70% of US consumers owning a smartphone, it’s important to consider how to integrate with mobile to develop richer experiences.

Payments

The payments world is evolving, with innovations like Apple Pay and Google Wallet giving consumers an alternative to the traditional cash or credit.

Emerging Tech

Explore new tech such as beacons, interactive mirrors, virtual assistants, transparent displays, facial recognition, augmented reality, wearables and 3D printing.

Omnichannel

Whether you call it cross-channel, multi-channel or omni-channel, a holistic approach maintains the connection with the customer along the path to purchase.

2018 Speakers

Rafik Hanna

Senior Director, All Access | Taco Bell

KEYNOTE SPEAKER

John Padgett

Chief Experience & Innovation Officer | Carnival Cruise Lines

KEYNOTE SPEAKER

Neal Berg

AVP UX Innovation & Brand Experience | AT&T

Jaime Bettencourt

SVP, Premier Sales & Account Management | Mood Media

Shannan Coghill

Global Experience Director | Michael Kors

Dawn Dickson

Founder/CEO | Flat Out of Heels/PopCom

David DiMeo

Co-Founder | Robo Retail

Jeff Donaldson

Founder and CEO | Intriosity

David Drain

Senior VP of Events | Networld Media Group

Paul Epperley

Director, Technology Portfolios | Sodexo

Mitch Frazier

CEO | Reynolds Farm Equipment

Amber Gadsby

Director of Digital Retail Experience | Domino’s Pizza

Angela Gearhart

VP, Brand Experience | Sleep Number

Ignaz Gorischek

VP of Architecture | CallisonRTKL

Christopher Hall

Managing Director | ICX Association

Robert Abou Jaoude

Sales Executive | Betson Enterprises

David Kepron

VP, Global Design Strategies | Marriott International

Elliot Maras

Editor | Kiosk Marketplace & Food Truck Operator

Jeff Martin

President & CEO | Right Media Solutions

John Miller

Founder & CEO | CaliBurger

Jennifer Moretti

Senior Manager, Marketing Research | Rent-A-Center

Brent Oakley

CEO & Co-Founder | Vibenomics

Charles Ogilvie

Head of Innovation | J. Walter Thompson

Chris Petersen

Founder & CEO | Integrated Marketing Solutions

Tori Peterson

Sr. Program Manager, Visuals & Experiences | Microsoft Stores

Jeff Pinc

Director of Sales | Panasonic USA

Jason Raymer

Director of Sales | Bluegrass Cellular

Christie Rice

Worldwide Digital Signage Segment Manager | Intel

Briton Smetzer

VP of IT Operations | Fuzzy’s Taco Shop

Becky Snider

GM, Mizuno Brand Experience Center | Mizuno USA

Lee Summers

Chief Executive Officer | Reflect

Richard Ventura

VP of Business Development & Solutions | NEC Display Solutions of America

Tom Walsh

VP, Global Store Development | Under Armour

Russell Young

SVP, Sales & Business Development | Stratacache

Tim Young

CEO | eatsa

WHO SHOULD ATTEND?

This exclusive event is reserved for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes: