INTERACTIVE CUSTOMER EXPERIENCE (ICX) SUMMIT
Discover new strategies and tech to elevate the customer experience.
Thanks for joining us in Charlotte!
Catch up on the latest news about the event.
ABOUT ICX SUMMIT
Interactive Customer Experience (ICX) Summit explores the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers.
You’ll hear execs from leading brands – retail, hospitality, travel, restaurants, banking and more – discuss what’s worked for them, what hasn’t and what new things they’re planning for the future.
You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your brand.
WHO SHOULD ATTEND
ICX Summit was created for executives of B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes:
- Retailers
- Restaurants
- Banks / Credit Unions
- Hotels / Resorts
- Public Transportation
- Hospitals / Healthcare Facilities
- Colleges / Universities
- Entertainment Venues
- Government Agencies
ONE BADGE. TWO EVENTS.
In 2024, ICX Summit will once again be co-located with the Bank Customer Experience (BCX) Summit. The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish.
Technologies and topics that may be addressed at ICX Summit:
- Artificial Intelligence
- Augmented Reality / Virtual Reality
- Automated Retail / Vending
- Cashierless Checkout
- Chatbots
- Data Analytics
- Digital Signage
- E-commerce
- Loyalty
- Metaverse
- Mobile POS
- Omnichannel
- Pickup Lockers
- Self-service Kiosks
- Virtual Avatars/Agents
- Wayfinding
Catch up on the latest news about the event!
FEATURED SPEAKERS
KEYNOTE
KEYNOTE
KEYNOTE

Steven King
CEO


Shawn Nelson
Founder & CEO


Neely Powell
CEO & Founder


Amy Hom
Chief Operating Officer


Tarun Jain
Senior Vice President, eCommerce & Omnichannel


Christine Johnson
Chief Operating Officer


Sara Kear
Chief Marketing Officer


Kelly Morse Nowicki
Administrator


Robin Robison
Chief Operating Officer


Mike Rotondo
CEO


Alex Tallman
Director, Retail Experience and Education


Mike Trozzo
Head of Product

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