INTERACTIVE CUSTOMER EXPERIENCE (ICX) SUMMIT
Discover new strategies and tech to elevate the customer experience.
EARLY BIRD PRICING ENDS AUGUST 9.
Save $150 off the standard rate.
ABOUT ICX SUMMIT
Interactive Customer Experience (ICX) Summit explores the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers.
You’ll hear execs from leading brands – retail, hospitality, travel, restaurants, banking and more – discuss what’s worked for them, what hasn’t and what new things they’re planning for the future.
You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your brand.
WHO SHOULD ATTEND
ICX Summit was created for executives of B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes:
- Retailers
- Restaurants
- Banks / Credit Unions
- Hotels / Resorts
- Public Transportation
- Hospitals / Healthcare Facilities
- Colleges / Universities
- Entertainment Venues
- Government Agencies
ONE BADGE. TWO EVENTS.
In 2024, ICX Summit will once again be co-located with the Bank Customer Experience (BCX) Summit. The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish.
Technologies and topics that may be addressed at ICX Summit:
- Artificial Intelligence
- Augmented Reality / Virtual Reality
- Automated Retail / Vending
- Cashierless Checkout
- Chatbots
- Data Analytics
- Digital Signage
- E-commerce
- Loyalty
- Metaverse
- Mobile POS
- Omnichannel
- Pickup Lockers
- Self-service Kiosks
- Virtual Avatars/Agents
- Wayfinding
Catch up on the latest news about the event!
FEATURED SPEAKERS
KEYNOTE
KEYNOTE
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/regina-demars-qmk5z0p1xjpndt0efiwdoy5exiojd1l9y7hgkli34w.jpg)
Regina DeMars
Director of Content Marketing & Social Media Strategy
![first_national_bank_of_omahax150-150 first_national_bank_of_omahax150-150](https://icxsummit.com/wp-content/uploads/2024/04/first_national_bank_of_omahax150-150-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/neely-powell-qnamce7s2ft1s5l8x2f34niysofglj5lf27gkk8fog.jpg)
Neely Powell
CEO & Founder
![charleston-shoe-co-150x150 charleston-shoe-co-150x150](https://icxsummit.com/wp-content/uploads/2024/04/charleston-shoe-co-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/ankur-garg-qnrhzp2kaxg1hqhsisbh6hwlpfuozql3nr1ll5i8o0.jpg)
Ankur Garg
Sr. Technical Business Development Leader
![amazon-just-walk-out-logo-150x150 amazon-just-walk-out-logo-150x150](https://icxsummit.com/wp-content/uploads/2024/05/amazon-just-walk-out-logo-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/christine-johnson-qnrhr6n6exskcuuw83v3ln8c1tt1aesltmdb4y4l0g.jpg)
Christine Johnson
Chief Operating Officer
![le-duff-american-logo-150x150 le-duff-american-logo-150x150](https://icxsummit.com/wp-content/uploads/2024/05/le-duff-american-logo-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/rachel-smith-qpziy6uxs2roxfekpy3pyi7u94b8upxseu35kmzq74.jpg)
Rachel Smith
Vice President of Marketing
![skyzone-150x150 skyzone-150x150](https://icxsummit.com/wp-content/uploads/2024/06/skyzone-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/alex-tallman-qpzjhvl8x5pw3et3rggf6jde5na02i3eg9z9f9svvk.jpg)
Alex Tallman
Director, Retail Experience and Education
![fleet-feet-150x150 fleet-feet-150x150](https://icxsummit.com/wp-content/uploads/2024/06/fleet-feet-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/amy-hom-q5om370bz951fhraat0e7iuh9p1onei8ubcdb5a15s.jpg)
Amy Hom
COO & CPO
![bluestone-lane-150x150 bluestone-lane-150x150](https://icxsummit.com/wp-content/uploads/2023/05/bluestone-lane-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/winston-kelley-q8alcmz216noty6brx5gnv2bw6y8eswxfosx0kztr4.jpg)
Winston Kelley
Executive Director
![nascar-hall-of-fame-150x150 nascar-hall-of-fame-150x150](https://icxsummit.com/wp-content/uploads/2023/06/nascar-hall-of-fame-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/chris-lorenzo-qbldrodmcm0vnzp9u3remurdohviazv92l204c96jk.jpg)
Chris Lorenzo
SVP Bus. Dev. Field Operations
![generation_tux-150x150 generation_tux-150x150](https://icxsummit.com/wp-content/uploads/2023/08/generation_tux-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/dan-morton-q6y551353hohw6hmnwi4z3tz0isl82l0e328zeqkps.jpg)
Dan Morton
VP, Guest Experience
![hilton-150x150 hilton-150x150](https://icxsummit.com/wp-content/uploads/2022/05/hilton-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/robin_robison-qam5opgqkvadm0a6fpz7z7u43np0g9okb9gpwxeicg.jpg)
Robin Robison
COO
![modern-restaurant-concepts-150x150 modern-restaurant-concepts-150x150](https://icxsummit.com/wp-content/uploads/2023/08/modern-restaurant-concepts-150x150-1-100x100.png)
![](https://icxsummit.com/wp-content/uploads/bfi_thumb/chris-stamper-q6y7ouxirtdy4r3pg3h12fm48o6i7k4zclgxtkkyu8.jpg)
Chris Stamper
SVP, Strategy, Trans. & Bus. Dev.
![hudsons-bay-150x150 hudsons-bay-150x150](https://icxsummit.com/wp-content/uploads/2023/05/hudsons-bay-150x150-1-100x100.png)
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