INTERACTIVE CUSTOMER EXPERIENCE (ICX) SUMMIT

CONNECT: THE MOBILE CX SUMMIT

June 4-6, 2019 | Omni Frisco Hotel | Dallas

Discover new strategies and tech to elevate the customer experience.

Early Bird registration is now open. Sign up by January 25 and save $200!

TWO EVENTS. ONE GOAL.

ELEVATE THE CUSTOMER EXPERIENCE

In 2019, the Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit will be brought together to give brands one place at one time where they can discover a full range of technologies and strategies to create engaging and meaningful customer experiences.

Executives from retail, restaurants, banks, hotels and other B2C companies can attend both events for the price of one. They’ll learn from leading CX innovators about what’s working, what’s not, and how to elevate the experience for their customers.

FEATURED SPEAKERS

Michelle Adams

Director, Marketing
Freshii

Lisa Ajdini

Sr. Director, Global Digital Marketing Strategy
Caesars Entertainment

Christiana DiMattesa

Director of DTC Retail Marketing, Brand House & Factory House
Under Armour

Timothy Embretson

Senior Director, Retail & Services UX, Activation & Selling Tools
Best Buy

Bernie Gessner

VP, Global Customer Experience
Fossil Group

Matt Olsen

Director of Digital Guest Experience
Firehouse Subs

VIEW ALL SPEAKERS

WHO SHOULD ATTEND?

This exclusive event is reserved for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes:

Retailers
Restaurants
Banks / Credit Unions

Hotels / Resorts
Public Transportation
Hospitals / Healthcare Facilities

Colleges / Universities
Entertainment Venues
Government Agencies

Interactive Customer Experience Summit

Digital Signage

Digital screens can deliver real-time content and info, grab attention and create buzz with multiple methods of interactivity, such as touch, gesture and RFID.

Self-Service Kiosks

Nobody likes to wait; self-service kiosk technologies help speed customers through the line or skip it altogether as well as gather valuable data on your customers.

Mobile

With more than 70% of US consumers owning a smartphone, it’s important to consider how to integrate with mobile to develop richer experiences.

Payments

The payments world is evolving, with innovations like Apple Pay and Google Wallet giving consumers an alternative to the traditional cash or credit.

Emerging Tech

Explore new tech such as beacons, interactive mirrors, virtual assistants, transparent displays, facial recognition, augmented reality, wearables and 3D printing.

Omnichannel

Whether you call it cross-channel, multi-channel or omni-channel, a holistic approach maintains the connection with the customer along the path to purchase.