INTERACTIVE CUSTOMER EXPERIENCE (ICX) SUMMIT

September 11-13, 2023 | Charlotte, NC

Discover new strategies and tech to elevate the customer experience.

Registration will open soon. Click the button below to learn about sponsorship opportunities.

ABOUT ICX SUMMIT

Interactive Customer Experience (ICX) Summit explores the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers.

You’ll hear execs from leading brands – retail, hospitality, travel, restaurants, banking and more – discuss what’s worked for them, what hasn’t and what new things they’re planning for the future.

You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your brand.

Technologies and topics that may be addressed at ICX Summit:

Artificial Intelligence
Assisted Selling
Augmented Reality / Virtual Reality
Automated Retail / Vending
Cashierless Checkout
Chatbots
Data Analytics
Digital Signage
E-commerce
Gesture Technology

Kiosks
Loyalty
Metaverse
Mobile POS
Omnichannel
Pickup Lockers
Self-checkout
Self-order
Virtual Avatars/Agents
Wayfinding

TWO EVENTS IN ONE

In 2023, ICX Summit will be co-located with the Bank Customer Experience (BCX) Summit, which officially runs Sept. 12-13.

The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish.

LEARN MORE

FEATURED SPEAKERS

KEYNOTE

Taylor Bloom

Assoc. Dir. of Cust. Engagement

Andrew Laudato

EVP & COO

Christina Pletnewski

VP of Customer Experience

John Boerstler

Chief Veterans Experience Officer

Susan Carroll-Boser

VP of Technology

Kathleen Chugh

Chief Information Technology Officer

Michael Ferriter

President & CEO

Steve Lieber

VP Franchise Business Dev.

John Lowe

CEO

Dan Morton

VP, Guest Experience

Josh Sarver

VP, Experiences & Operations

April Walker

GM, US Microsoft Technology Centers

VIEW ALL SPEAKERS

Become a Speaker

WHO SHOULD ATTEND?

This exclusive event is reserved for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes: