INTERACTIVE CUSTOMER EXPERIENCE (ICX) SUMMIT

September 9-11, 2024 | Charlotte, NC

Discover new strategies and tech to elevate the customer experience.

EARLY BIRD REGISTRATION IS NOW OPEN

Save $450 when you sign up by May 3.

ABOUT ICX SUMMIT

Interactive Customer Experience (ICX) Summit explores the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers.

You’ll hear execs from leading brands  – retail, hospitality, travel, restaurants, banking and more – discuss what’s worked for them, what hasn’t and what new things they’re planning for the future.

You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your brand.

WHO SHOULD ATTEND

ICX Summit was created for executives of B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes:

  • Retailers
  • Restaurants
  • Banks / Credit Unions
  • Hotels / Resorts
  • Public Transportation
  • Hospitals / Healthcare Facilities
  • Colleges / Universities
  • Entertainment Venues
  • Government Agencies

ONE BADGE. TWO EVENTS.

In 2024, ICX Summit will once again be co-located with the Bank Customer Experience (BCX) Summit. The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish.

Technologies and topics that may be addressed at ICX Summit:

  • Artificial Intelligence
  • Augmented Reality / Virtual Reality
  • Automated Retail / Vending
  • Cashierless Checkout
  • Chatbots
  • Data Analytics
  • Digital Signage
  • E-commerce
  • Loyalty
  • Metaverse
  • Mobile POS
  • Omnichannel
  • Pickup Lockers
  • Self-service Kiosks
  • Virtual Avatars/Agents
  • Wayfinding

FEATURED SPEAKERS

KEYNOTE

Regina DeMars

Director of Content Marketing & Social Media Strategy

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Marbue Brown

Founder

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Lovell Holloway

General Manager

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Alicia Moore

Head of US ATM Product

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Milissa Tarquini

Head of CX, Design & Innovation

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Adam Terranova

Sr. Director of Growth

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Amy Hom

COO & CPO

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Winston Kelley

Executive Director

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Chris Lorenzo

SVP Bus. Dev. Field Operations

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Dan Morton

VP, Guest Experience

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Robin Robison

COO

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Chris Stamper

SVP, Strategy, Trans. & Bus. Dev.

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