INTERACTIVE CUSTOMER EXPERIENCE (ICX) SUMMIT

CONNECT: THE MOBILE CX SUMMIT

June 4-6, 2019 | Omni Frisco Hotel | Dallas

Discover new strategies and tech to elevate the customer experience.

A limited number of free passes now available on an invitation-only basis.

TWO EVENTS. ONE GOAL.

ELEVATE THE CUSTOMER EXPERIENCE

In 2019, the Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit will be brought together to give brands one place at one time where they can discover a full range of technologies and strategies to create engaging and meaningful customer experiences.

Executives from retail, restaurants, banks, hotels and other B2C companies can attend both events for the price of one. They’ll learn from leading CX innovators about what’s working, what’s not, and how to elevate the experience for their customers.

2018 Speakers

Rafik Hanna

Senior Director, All Access | Taco Bell

KEYNOTE SPEAKER

John Padgett

Chief Experience & Innovation Officer | Carnival Cruise Lines

KEYNOTE SPEAKER

Michelle Adams

Founder | Marketing Brainology

Jaime Bettencourt

SVP, Premier Sales & Account Management | Mood Media

Shannan Coghill

Global Experience Director | Michael Kors

Laura Rea Dickey

CEO | Dickey’s Barbecue

Dawn Dickson

Founder/CEO | Flat Out of Heels/PopCom

Christiana DiMattesa

Director of DTC Retail Marketing, Brand House & Factory House | Under Armour

David DiMeo

Co-Founder | Robo Retail

Jeff Donaldson

Founder and CEO | Intriosity

David Drain

Senior VP of Events | Networld Media Group

Paul Epperley

Director, Technology Portfolios | Sodexo

Jordan Fraser

Account Executive, Publisher Solutions | Vistar Media

Mitch Frazier

CEO | Reynolds Farm Equipment

Amber Gadsby

Director of Digital Retail Experience | Domino’s Pizza

Angela Gearhart

VP, Brand Experience | Sleep Number

Ignaz Gorischek

VP of Architecture | CallisonRTKL

Christopher Hall

Managing Director | ICX Association

Daniel Hartmann

President & CEO | Goldfinger

Robert Abou Jaoude

Sales Executive | Betson Enterprises

David Kepron

VP, Global Design Strategies | Marriott International

Elliot Maras

Editor | Kiosk Marketplace & Food Truck Operator

Jeff Martin

President & CEO | Right Media Solutions

John Miller

CEO | Cali Group

Jennifer Moretti

Senior Manager, Marketing Research | Rent-A-Center

Judy Mottl

Editor | Retail Customer Experience

Brent Oakley

CEO & Co-Founder | Vibenomics

Charles Ogilvie

Head of Innovation | J. Walter Thompson

Les O’Nan

CEO & Co-Founder | Vibenomics

Mason Page

EVP Strategic Business Planning | Reflect

Tori Peterson

Sr. Program Manager, Visuals & Experiences | Microsoft Stores

Jeff Pinc

Director of Sales | Panasonic USA

Jason Raymer

Director of Sales | Bluegrass Cellular

Christie Rice

Worldwide Digital Signage Segment Manager | Intel

Christopher Rivera

Managing Member | Canton Car Wash

Jonathan Rosen

SVP, Content, Strategy & Creative Services | PRN, a STRATACACHE company

Jarred Smith

Manager of Digital Experience | Love’s Travel Stops & Country Stores

Becky Snider

GM, Mizuno Brand Experience Center | Mizuno USA

Lee Summers

Chief Executive Officer | Reflect

Richard Ventura

VP of Business Development & Solutions | NEC Display Solutions of America

Tom Walsh

VP, Global Store Development | Under Armour

Winston Wm. Wright

Brand Consultant

Tim Young

CEO | eatsa

WHO SHOULD ATTEND?

This exclusive event is reserved for B2C businesses who are interested in utilizing interactive technologies to enhance the customer experience. This includes:

Retailers
Restaurants
Banks / Credit Unions

Hotels / Resorts
Public Transportation
Hospitals / Healthcare Facilities

Colleges / Universities
Entertainment Venues
Government Agencies

Interactive Customer Experience Summit

Digital Signage

Digital screens can deliver real-time content and info, grab attention and create buzz with multiple methods of interactivity, such as touch, gesture and RFID.

Self-Service Kiosks

Nobody likes to wait; self-service kiosk technologies help speed customers through the line or skip it altogether as well as gather valuable data on your customers.

Mobile

With more than 70% of US consumers owning a smartphone, it’s important to consider how to integrate with mobile to develop richer experiences.

Payments

The payments world is evolving, with innovations like Apple Pay and Google Wallet giving consumers an alternative to the traditional cash or credit.

Emerging Tech

Explore new tech such as beacons, interactive mirrors, virtual assistants, transparent displays, facial recognition, augmented reality, wearables and 3D printing.

Omnichannel

Whether you call it cross-channel, multi-channel or omni-channel, a holistic approach maintains the connection with the customer along the path to purchase.