Bank Customer Experience Summit to join forces with ICX Summit in 2023
31 JAN 2023
2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina.
10 AUG 2022
Deploying technology brings a host of challenges, from what to invest in and how to get staff to embrace the new tools.
Build it or buy? Debating best approach to customer service platforms
7 JUL 2022
Brands often grapple with a difficult decision — whether to build their own interactive system or hit the market and buy one. It was the topic of discussion at the June 3 general session “Build It Or Buy It? What You Should Consider First” at the ICX Association Summit in Columbus, Ohio.
1 JUL 2022
The annual Interactive Customer Experience Summit was held Jun 1-3 at the Hilton Columbus at Easton in Columbus, Ohio. Check out the video highlights!
30 JUN 2022
The pressure to make purchasing easy and quick has never been more intense and that’s why retailers need to remove friction from the customer journey.
Indiana Pacers trust data to deliver best customer experience
10 JUN 2022
Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio.
9 JUN 2022
While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This was the focus of the breakout session “AI and Machine Learning: Where Are We Now?” at the ICX Summit at the Hilton Easton hotel in Columbus, Ohio on June 2.
Attendees, sponsors process learning, engagement at ICX Summit
6 JUN 2022
The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the Summit sponsors.
2 JUN 2022
ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.
2 JUN 2022
“Get your house in order.” That was Andrew Laudato’s opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in Columbus, Ohio. Laudato, EVP and COO of The Vitamin Shoppe, provided the opening keynote, ‘Fostering Innovation: How to Create an Environment Where Innovation Thrives.’