Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the customer experience.

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Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council.

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A panel of industry experts convened to discuss this and strategies for businesses during this year’s Interactive Customer Experience Summit in Charlotte, North Carolina.

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How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer look at this topic.

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Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies future-proof their strategies by using proven, data-based information instead of rumor and fear-mongering?

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With emerging technologies, including AI, changing the look and feel of the drive-thru experience, operators are future-proofing their operations

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What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

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The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

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Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?

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A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.

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Dave’s Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 took a look at how the brand did it.

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Los Angeles-based Dave’s Hot Chicken, which recently took the top spot on FastCasual’s 2023 Top 100 Movers & Shakers list, is on track to end the year with 170 locations thanks to an influx of deals, store openings and menu innovation.

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In their Sept. 11 keynote address, “Igniting Fandom: How Dave’s Hot Chicken Created an Authentic Following, Arman Oganesyan, cofounder and CBO, and President Jim Bitticks will discuss the marketing innovation behind the parking lot pop-up’s journey from operating one location to entering the metaverse.

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The summit session “Fixing the Drive-Thru Conundrum” will dissect the challenges that have long plagued drive-thru operations. From lengthy wait times to order inaccuracies, these hurdles have prompted the industry to seek creative solutions that harmonize convenience with efficiency.

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Customers want to take control of their interactions more than ever, and are opting for self service in nearly every possible venue. Fortunately, businesses and organizations have more tools at their disposal to offer customers a self service option.

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Tech-savvy customers expect a seamless experience, no matter how they interact with your company, which means employees must have the tools and training they need to deliver that experience.

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Early bird pricing officially ends on Aug. 11 for the Interactive Customer Experience Summit from Sept. 11 to 13.

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This September’s Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina.

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The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive Customer Experience (ICX) Summit.

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Exclusive interview with E.J. Kritz, EVP, Training & Customer Experience at APC, joined Daniel Brown, editor at Networld Media Group, to discuss the truth about Gen Z according to data from a breakthrough study just completed by APC.

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Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

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Mark the date — Sept. 11-13, 2023 — to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving customer experience in the retail environment.

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One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank Customer Experience Summit, held from Sept. 12 to 13 in Charlotte, North Carolina, will address this question.

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Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on ‘Leveraging Data to Improve the Customer Experience and Journey’ at the Interactive Customer Experience Summit on Sept. 12, 2023 in Charlotte. Stutzman explains the technique and power of crafting experiences for AREA15 visitors.

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Nominations are open for the 2023 Elevate Awards, including companies across all industries and of all sizes. Elevate Awards winners will be announced and celebrated during a ceremony held September 11-13, 2023, in Charlotte, NC, at the seventh annual ICX Summit.

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The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

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2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina.

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Deploying technology brings a host of challenges, from what to invest in and how to get staff to embrace the new tools.

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Brands often grapple with a difficult decision — whether to build their own interactive system or hit the market and buy one. It was the topic of discussion at the June 3 general session “Build It Or Buy It? What You Should Consider First” at the ICX Association Summit in Columbus, Ohio.

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The annual Interactive Customer Experience Summit was held Jun 1-3 at the Hilton Columbus at Easton in Columbus, Ohio. Check out the video highlights!

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The pressure to make purchasing easy and quick has never been more intense and that’s why retailers need to remove friction from the customer journey.

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Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio.

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While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This was the focus of the breakout session “AI and Machine Learning: Where Are We Now?” at the ICX Summit at the Hilton Easton hotel in Columbus, Ohio on June 2.

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The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the Summit sponsors.

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ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

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“Get your house in order.” That was Andrew Laudato’s opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in Columbus, Ohio. Laudato, EVP and COO of The Vitamin Shoppe, provided the opening keynote, ‘Fostering Innovation: How to Create an Environment Where Innovation Thrives.’

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