SUMMIT NEWS
28 SEP 2023
Success in drive-thrus means striking a careful balance between innovation and the human touch. Make sure your customers feel valued while using cutting-edge technology to provide a better-than-ever experience.
22 SEP 2023
What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.
13 SEP 2023
The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.
13 SEP 2023
Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?
12 SEP 2023
A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.
12 SEP 2023
Dave’s Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 took a look at how the brand did it.
31 AUG 2023
Los Angeles-based Dave’s Hot Chicken, which recently took the top spot on FastCasual’s 2023 Top 100 Movers & Shakers list, is on track to end the year with 170 locations thanks to an influx of deals, store openings and menu innovation.
Dave’s Hot Chicken cofounder, president keynoting Interactive Customer Experience Summit
30 AUG 2023
In their Sept. 11 keynote address, “Igniting Fandom: How Dave’s Hot Chicken Created an Authentic Following, Arman Oganesyan, cofounder and CBO, and President Jim Bitticks will discuss the marketing innovation behind the parking lot pop-up’s journey from operating one location to entering the metaverse.
Interactive Customer Experience Summit panel to discuss common drive-thru issues
30 AUG 2023
The summit session “Fixing the Drive-Thru Conundrum” will dissect the challenges that have long plagued drive-thru operations. From lengthy wait times to order inaccuracies, these hurdles have prompted the industry to seek creative solutions that harmonize convenience with efficiency.
Thinking about adding self service? Don’t miss this ICX Summit session
22 AUG 2023
Customers want to take control of their interactions more than ever, and are opting for self service in nearly every possible venue. Fortunately, businesses and organizations have more tools at their disposal to offer customers a self service option.
Kendra Scott, Farmer’s Fridge, Bluestone Lane execs discuss technology, training at ICX Summit
14 AUG 2023
Tech-savvy customers expect a seamless experience, no matter how they interact with your company, which means employees must have the tools and training they need to deliver that experience.
7 AUG 2023
Early bird pricing officially ends on Aug. 11 for the Interactive Customer Experience Summit from Sept. 11 to 13.
3 AUG 2023
This September’s Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina.
20 JULY 2023
The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive Customer Experience (ICX) Summit.
Exclusive: De-mystifying Gen Z with data — E.J. Kritz introduces breakthrough study
14 JULY 2023
Exclusive interview with E.J. Kritz, EVP, Training & Customer Experience at APC, joined Daniel Brown, editor at Networld Media Group, to discuss the truth about Gen Z according to data from a breakthrough study just completed by APC.
14 JUNE 2023
Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.
25 MAY 2023
Mark the date — Sept. 11-13, 2023 — to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving customer experience in the retail environment.
Bank Customer Experience Summit keynote to address how to gather actionable customer data
12 MAY 2023
One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank Customer Experience Summit, held from Sept. 12 to 13 in Charlotte, North Carolina, will address this question.
9 MAY 2023
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on ‘Leveraging Data to Improve the Customer Experience and Journey’ at the Interactive Customer Experience Summit on Sept. 12, 2023 in Charlotte. Stutzman explains the technique and power of crafting experiences for AREA15 visitors.
26 APR 2023
Nominations are open for the 2023 Elevate Awards, including companies across all industries and of all sizes. Elevate Awards winners will be announced and celebrated during a ceremony held September 11-13, 2023, in Charlotte, NC, at the seventh annual ICX Summit.
18 APR 2023
The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.
Bank Customer Experience Summit to join forces with ICX Summit in 2023
31 JAN 2023
2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina.
10 AUG 2022
Deploying technology brings a host of challenges, from what to invest in and how to get staff to embrace the new tools.
Build it or buy? Debating best approach to customer service platforms
7 JUL 2022
Brands often grapple with a difficult decision — whether to build their own interactive system or hit the market and buy one. It was the topic of discussion at the June 3 general session “Build It Or Buy It? What You Should Consider First” at the ICX Association Summit in Columbus, Ohio.
1 JUL 2022
The annual Interactive Customer Experience Summit was held Jun 1-3 at the Hilton Columbus at Easton in Columbus, Ohio. Check out the video highlights!
30 JUN 2022
The pressure to make purchasing easy and quick has never been more intense and that’s why retailers need to remove friction from the customer journey.
Indiana Pacers trust data to deliver best customer experience
10 JUN 2022
Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio.
9 JUN 2022
While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This was the focus of the breakout session “AI and Machine Learning: Where Are We Now?” at the ICX Summit at the Hilton Easton hotel in Columbus, Ohio on June 2.
Attendees, sponsors process learning, engagement at ICX Summit
6 JUN 2022
The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the Summit sponsors.
2 JUN 2022
ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.
2 JUN 2022
“Get your house in order.” That was Andrew Laudato’s opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in Columbus, Ohio. Laudato, EVP and COO of The Vitamin Shoppe, provided the opening keynote, ‘Fostering Innovation: How to Create an Environment Where Innovation Thrives.’
