Rafik Hanna

Senior Director, All Access | Taco Bell

Rafik Hanna is an accomplished technology and digital leader who has led numerous business and IT transformations throughout his 20-year career. In his current role as Senior Director, All Access at Taco Bell, Rafik leads Taco Bell’s digital transformation of 7,000 US restaurants with a national roll-out of self-service kiosks and next generation eCommerce platforms (web/mobile/delivery). Throughout Rafik’s tenure at Taco Bell, Rafik has helped elevate the guest and restaurant experience by delivering new technologies, including the national roll-out of digital menu boards, chip-and-pin payment devices, POS refresh and all technology for Taco Bell’s flagship restaurant (Taco Bell Cantina Las Vegas).

John Padgett

Chief Experience & Innovation Officer | Carnival Cruise Lines

John Padgett joined Carnival Corporation in 2014 as the chief experience & innovation officer spanning the company’s 10 global cruise line brands with a holistic focus on creating exceptional guest experiences. Leading a multi-disciplinary and cross-functional experience and innovation team, John is responsible for guest experience innovation, development, creation and operations integration across creative, digital, technical and operational functions. Prior to Carnival Corporation, John had an 18-year career with Walt Disney Parks and Resorts where he and his team led the company’s shift to guest experiences grounded in personalization, customization, simplicity and connectivity as the vice president of game changer experience development.


Jaime Bettencourt

SVP, Premier Sales & Account Management | Mood Media

Jaime is an accomplished leader recognized for designing world-class customer experiences for lifestyle brands. For the last 18 years, she has been in various marketing, branding and development roles working with global organizations to enhance their in-store experiences by leveraging media and technology solutions. She has been a valued partner for clients including AT&T Mobility, Coca-Cola, Target, Sephora, TJX, Luxottica, and Kendra Scott. Jaime has been featured in Forbes, Women’s Wear Daily, Chief Marketer, SMB Retail Technology News, Chain Store Age, Retail Dive, Retail Customer Experience, Mobile Strategies 360, HOW Magazine, Future Stores, ICX, Wearable Technology UX, and Retail Loco.

Shannan Coghill

Global Experience Director | Michael Kors

Shannan Coghill is a creative director with a longstanding background in advertising and UI design with product and environmental integration. A techy at heart and designer by trade, she is a firm believer that interactive should be an emotional experience that translates into a 360-degree story. Shannan has created and lead campaigns, product design and interactive experiences for some of the world’s most recognizable brands including; REI, SC Johnson, WebMD, Nike, Johnson and Johnson, Verizon, and Macy’s. These experiences included mobile, tablet, websites, interactive environmental experiences, product interfaces and product design.

Dawn Dickson

Founder/CEO | Flat Out of Heels/PopCom

Dawn Dickson is a serial entrepreneur with over 16 years of experience in marketing and business development. She launched four successful cash flow positive companies since 2002, her most recent ventures Flat Out of Heels (rollable flats for women to get relief from painful heels) and Solutions Vending International (SVI) after identifying a need develop a software solution to make vending machines more intelligent. Dawn has received numerous awards and accolades for her business savvy and pitching skills, including being awarded first place in the PowerMoves NOLA Big Break pitch competition and second place in the 2016 SBA InnovateHer Challenge.

Jeff Donaldson

Founder and CEO | Intriosity

Jeff Donaldson is a 35-year veteran of the IT industry. Jeff won innovator awards in 2016 and 2015 and holds US and European patents. In 2017, Jeff founded Intriosity a company specializing in Design Research for robotic and cognitive automation. Prior to Intriosity, Jeff served as GameStop’s CIO for 16 years and was an integral member of GameStop’s founding leadership team. Jeff serves on the Advisory Board of the RevTech retail technology accelerator in Dallas, Texas where he is also Executive In Residence and is a member of the SMU Design Council.

David Drain

Senior VP of Events | Networld Media Group

David Drain leads the events team for Networld Media Group and has more than 20 years of experience in association management, event planning, writing and speaking. He has served as executive director of the Digital Signage Association (a group he co-founded), the Self-Service & Kiosk Association and the merged organization, Digital Screenmedia Association. Previously he was EVP for the Foodservice Consultants Society International.

Paul Epperley

Director, Technology Portfolios | Sodexo

Paul Epperley is an accomplished hospitality and retail professional, with decades of experience in international, regional and local environments. Specializing in consumer technology, Paul defines the technology and platforms to transform the consumer journey into an interactive and agile experience. Career highlights include streamlining operations and creating shopper experiences at Brinker International, Cracker Barrel, and Hooters. With Sodexo for the past 10 years, Paul’s current focus is bringing consumer technology solutions to the foodservice industry.

Mitch Frazier

CEO | Reynolds Farm Equipment

Speaker bio coming soon!

Amber Gadsby

Director of Digital Retail Experience | Domino’s Pizza

Amber Gadsby, Director of Digital Retail Experience for Domino’s Pizza, helps find new and emerging ways for customers to interact with Domino’s. Amber has been with Domino’s Pizza since 2007, serving in roles such as New Product Marketing Manager, Manager of Retail Marketing and Digital Marketing Director before assuming her current role in 2015. She and her team are noted for bringing ordering by emoji to life for Domino’s.

Angela Gearhart

VP, Brand Experience | Sleep Number

Angela has led the vision and strategy to elevate the Sleep Number brand and transform the mattress shopping experience. Today, the Sleep Number store creates a consumer-centric, breakthrough interactive shopping environment that transforms a purely rational shopping experience to one that maximizes both rational and emotional appeals, differentiated from all other competitors. Seamlessly integrated digital experiences allow the store to become a 3-D selling tool to simplify and support a relationship-based selling process. Sleep Number is considered “best in class” retail leadership, resulting in over twice the productivity of the industry average. She has transformed the Sleep Number retail portfolio over the past 5 years.

Ignaz Gorischek

VP of Architecture | CallisonRTKL

Ignaz Gorischek is an award-winning designer who brings a unique blend of retail experience to CallisonRTKL’s Dallas team. His background in striking visual merchandising, store planning and design, graphics, art curation and collection, as well as an innovative application of technologies, has made him one of the industry’s most recognized figures.

Christopher Hall

Managing Director | ICX Association

Christopher Hall is Managing Director of ICX Association. Prior to this position he was managing editor of content for B2B publisher Networld Media Group, and the editor of DigitalSignageToday.com, the leading news portal for the digital signage industry, covering digital out of-home advertising, digital billboards, experiential digital branding and digital signage hardware, software and displays. An award-winning former newspaper reporter and magazine writer, Christopher is a five-year veteran of the digital signage and kiosk industries who has consulted for and spoken on the digital signage industry sector-wide.

David Kepron

VP, Global Design Strategies | Marriott International

David Kepron is the Vice President of Design within the Global Design Strategies department at Marriott International. His focus is on the creation of compelling customer experiences within a unique group of Marriott flags called the “Distinctive Premium Brands” including: Renaissance, Westin, Le Meridien, Autograph Collection, Tribute Portfolio and Design Hotels. His multidisciplinary approach to design focuses on understanding consumer behavior and the creation of relevant brand experiences at the intersection of architecture, sociology, neuroscience and emerging digital technologies. David’s first is book titled: “Retail (r)Evolution: Why Creating Right-Brain Stores Will Shape the Future of Shopping in a Digitally Driven World.”

Jeff Martin

President & CEO | Right Media Solutions

Jeff Martin is an experienced Chief Executive Officer with a demonstrated history of success innovating retail audience solutions in the information technology and services industry. Prior to founding Right Media Solutions, Jeff held senior management positions at CBS Corporation and with CBS Outdoor managing GameStop TV and other digital networks. Jeff currently sits on the ICX Advisory Board and has recently been appointed to the Digital Signage Federation Global Digital Out-of-Home (DOOH) Council Leadership Team.

John Miller

Founder & CEO | CaliBurger

In 2004, John was the second employee at Arrowhead, where he was responsible for developing flexible electronic devices. In 2011, after the sale of Arrowhead’s flexible electronics subsidiary, John founded Cali Group, which comprises CaliBurger, a global restaurant chain, and ownership stakes in various technology companies using new technologies to transform the restaurant and retail industries. As Chairman of Cali Group, John serves on the boards of the following Cali Group companies: Super League Gaming, FunWall, PopPacks, and Miso Robotics. John graduated from Stanford Law School and is an author of The Handbook of Nanotechnology Business, Policy, and Intellectual Property Law.

Jennifer Moretti

Senior Manager, Marketing Research | Rent-A-Center

Heading up the Customer Insights team at Rent-A-Center, Jennifer has almost 15 years of agency, client, and vendor-side experience across a broad range of industries including construction, home entertainment, publishing, and now rent-to-own. With a strong background in quantitative and complementary experience in qualitative, her areas of focus include customer satisfaction, brand awareness and positioning, ad testing, blazing a trail for customer insights and bridging the gap between insights and customer experience.

Brent Oakley

CEO & Co-Founder | Vibenomics

Vibenomics CEO and co-founder Brent Oakley began his career in medical device sales. An entrepreneur at heart, Brent left the field in 2014 to launch Prime Car Wash—a high-end, full-service car wash chain. As the business flourished and expanded, Oakley sought a way to create and manage the vibe within his stores while simultaneously sharing important information and upsell opportunities with customers. Recognizing the need for a software solution to location-based marketing and customer engagement, Oakley left his role as Prime Car Wash CEO in 2016 to launch Vibenomics, a music and messaging service.

Charles Ogilvie

Head of Innovation | J. Walter Thompson

As Head of Innovation at JWT Atlanta, Charles Ogilvie brings more than 20 years of global experience in innovation, marketing, and strategy spanning from retail and hospitality technology, mobile, satellite and terrestrial communications, aviation, transportation, FinTech and interactive platform architecture, content & analytics to traditional entertainment. In addition to client-side agency management, Charles has also developed, negotiated and executed interactive content deals with brands such as Google, Land Rover, Virgin Atlantic and others. Previously, he has served as a catalyst and designer in multi-million dollar startup and corporate efforts, including leading the design and execution of the award winning guest-engagement system, Red, at Virgin America.

James O’Reilly

CEO | Long John Silver’s

James O’Reilly joined Long John Silver’s in March 2015 after three years at Sonic Drive-In as SVP / Chief Brand Officer and Chief Marketing Officer. James brings to the role more than 20 years of food service executive leadership, including a variety of domestic and international leadership positions for many prominent brands including Einstein Noah Restaurant Group, Yum! Brands, and Procter and Gamble Inc. James earned an MBA from York University and B.S. in Biochemistry from McMaster University.

Chris Petersen

Founder & CEO | Integrated Marketing Solutions

Chris H. Petersen, CEO of Integrated Marketing Solutions, is a strategic consultant who specializes in omnichannel retail, leadership, and measurement. He has built a legacy of working with manufacturers and retailers to improve their market and financial performance. He specializes in working with members of the C-Suite to develop competitive strategies that achieve measurable results. Dr. Petersen is the founder of IMS Retail University, a series of strategic workshops focusing on the critical elements of competing profitably in the increasingly complex omni-retail marketplace.

Tori Peterson

Sr. Program Manager, User Experience | Microsoft

Speaker bio coming soon!

Jeff Pinc

Director of Sales | Panasonic USA

Jeff Pinc is Director of Sales for Panasonic System Communications Company, a division of Panasonic Corporation. PSCNA delivers content creation, collaboration, information-sharing and decision-support solutions for customers in food service, retail, government, healthcare and education. Jeff has over 15 years of experience in providing cutting edge food service technology solutions with a variety of technology companies. He joined Panasonic in 2014 after previously working for MICROS Systems. As vice president of sales and strategies at MICROS Systems, he led many major projects resulting in large scale technology deployments, helping many global restaurant brands achieve a high return on investment.

Christie Rice

Worldwide Digital Signage Segment Manager | Intel

Christie Rice is the segment director responsible for Intel’s digital signage and interactive kiosk business worldwide in the Internet of Things Group at Intel. In her role she works to ensure that Intel technology meets the ever changing digital signage needs. She also works closely with the ecosystem to promote solutions that provide the immersive and interactive experience that our customers demand. Before assuming her current role, Christie’s 20 years at Intel included various technical, product, business development, and marketing management positions across a broad range of products and segments including memory, PCs, storage, networking, and IOT.

Christie Rice

Worldwide Digital Signage Segment Manager | Intel

Christie Rice is the segment director responsible for Intel’s digital signage and interactive kiosk business worldwide in the Internet of Things Group at Intel. In her role she works to ensure that Intel technology meets the ever changing digital signage needs. She also works closely with the ecosystem to promote solutions that provide the immersive and interactive experience that our customers demand. Before assuming her current role, Christie’s 20 years at Intel included various technical, product, business development, and marketing management positions across a broad range of products and segments including memory, PCs, storage, networking, and IOT.

Jason Raymer

Director of Sales | Bluegrass Cellular

Jason Raymer is a seasoned sales and operations manager, leader and strategist. He is no stranger to the fast pace world of the mobile industry, having spent the past six years at Bluegrass Cellular, a leading wireless carrier in Central Kentucky. As the Director of Sales, he is intimately familiar with all aspects of operations from sales to gross revenue. Jason has a great understanding for carrying the company’s profit and loss responsibility all while working to lower cost. He specializes in enhancing the company’s leadership development by instilling performance management and development programs. He has also driven to improve employee relations through corporate involvement and building solid incentive programs.

Briton Smetzer

VP of IT Operations | Fuzzy’s Taco Shop

Briton Smetzer is the Vice President of IT Operations for Fuzzy’s Taco Shop. His responsibilities include the management, strategy, and execution of IT infrastructure in alignment with organizational goals. Briton is both a big-picture thinker and a hands-on implementer with a background in network security, restaurant technology hardware & software, POS management, disaster recovery, support, database administration, and a seasoned developer in 5 scripting languages. Additionally, his background in restaurant management (and washing dishes) give him a unique and advantageous perspective on restaurant technology. Briton’s forward thinking and experience in entrepreneurship, management and technology gives him a unique and collection of skills and competencies.

Becky Snider

GM, Mizuno Brand Experience Center | Mizuno USA

Becky helped define and ultimately led the construction, opening, and full operations for the first ever Mizuno Experience Center in The Battery at SunTrust Park. As a Mizuno executive stated, Becky “made the seemingly impossible, possible,” steering the initiative from concept to reality in only four months. Her close partnership with Mizuno leadership, executives from the Atlanta Braves, The Battery, Cobb County and retail design, construction and architect firms led to a highly successful opening as well as thriving continuing operations. Becky’s business acumen spans her career beginning as founder/owner of her own successful sporting goods’ stores.

Lee Summers

CEO | Reflect

Lee Summers serves as Chief Executive Officer of Reflect and is responsible for leading the company into the forefront of the in-store digital media movement. Lee has more than 15 years of customer facing technology and advertising agency experience. His management expertise and creativity make him well-suited to lead Reflect. Prior to joining Reflect, Lee was Manager of Marketing/Technology for the Berkshire Hathaway companies of Nebraska Furniture Mart and Grandscape of Texas where he oversaw all immersive customer engagement and was responsible for the overall direction, resource allocation and operations of Customer Facing digital technology groups throughout all NFM markets.

Richard Ventura

VP of Strategy | NEC Display Solutions of America

Richard Ventura is the Vice President of Strategy for NEC Display Solutions of America’s, overseeing all strategy related activities for the organization. Focusing on leading the development and communications of strategies aimed at evolving the business and driving it forward, while working with the Executive Team to define the vision and direction for the company and establish strategic initiatives that disrupt current and future markets, explore alternative solutions, and result in short and long-term gains. Richard has spent 17+ years within the NEC sales and marketing organizations focusing on display solutions, display technologies, projectors and direct-view LED.

Tom Walsh

VP, Global Store Development | Under Armour

Tom Walsh is the Vice President of Global Store Development for Under Armour. Prior to joining Under Armour in 2008, Tom began his career in design and construction with NBBJ and then in new concept development with Abercrombie and Fitch. In his 8 years with UA, Tom has built a Global Store Development team that leads store design, construction and facilities management for North America and International Markets. Since its founding in 1996, UA has emerged as a leader in the performance apparel and footwear industry thrusting the GSD team to the forefront of delivering authentic and award winning experiences around the globe.

Russell Young

SVP, Sales & Business Development | Stratacache

As Senior Vice President of Business Development, Russell Young works across the STRATACACHE family of companies to develop new digital experiences for consumer engagement—showing retailers how STRATACACHE’s marketing technology, sensors and artificial intelligence directly improve the in-store experience from the customer, retailer and brand’s points of view. In his role, Russell establishes critical strategic partnerships and originates new business opportunities for the complementary digital solutions and technology found across the STRATACACHE family. Russell has spent 15+ years deeply involved with the digital signage industry, representing Fortune 100 technology companies and speaking at industry events on global trends and technologies.

Tim Young

CEO | eatsa

Tim Young is co-founder and CEO of eatsa, where he and his team are reimagining the restaurant of the future – one that combines a magical customer experience with faster, more efficient operations. A veteran technology leader with a deep background in product and business design, Tim was named to Nation’s Restaurant News “Power List 2016” as one of the most powerful people in foodservice. Tim founded eatsa after eight years at enterprise software company Autonomy, where he led product, engineering, and technical operations and ultimately became the company’s CTO. In 2011, Autonomy was acquired by Hewlett Packard for $11 billion in one of the largest software acquisitions in history.



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