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2019 SPEAKERS

KEYNOTE SPEAKERS

Michael O. Browning Jr.

CEO | Urban Air Adventure Park

In 2011, Michael Browning founded Urban Air Adventure Parks where he currently holds the title of CEO. Through speed and innovation, Urban Air has become the nation’s premier full-service active family entertainment company offering safe, clean, affordable fun for all ages. As of Q1 2019, Urban Air has over 270 locations ramping to employ over 23,000 young adults and serve 48 million guests annually. Urban Air plans to open 74 new locations in 2019 with another 70 starts which will open in 2020. Michael believes every guest has a story. Urban Air’s mission is to enhance the story through engaging atmospheres that leverage the combination of lighting, sound, attractions and a guest-centric staff.

Ryan Craver

CEO | Commerce Canal

Ryan Craver’s natural fascination with the intersection of retail and technology has led to a career of inspiring and leading brands to be on the forefront of the evolving “connected retail” environment. Ryan is the Founder and CEO of Commerce Canal, a retail advisory firm driving $100 million in annual retail sales for some of the world’s largest brands in apparel, footwear, jewelry, and industrial equipment. Brands include New Balance, Hanes, LEGO, Alexis Bittar, Logitech, NFL and NBA. Prior to his current roles, Ryan was in charge of the core department store strategy at Lord & Taylor / Hudson’s Bay Company / Saks and was a senior leader at Accenture, driving growth and profit improvement across multiple clients, including Virgin Media, FedEx and Best Buy.

Sherif Mityas

Chief Experience Officer | TGI Fridays

Sherif Mityas is the Chief Experience Officer for TGI FRIDAYS with oversight for the Brand’s Strategy, Marketing, Operations, Technology and Digital efforts. Sherif has more than 20 years’ experience in the retail and hospitality industries in both senior consulting and executive industry roles. Prior to joining TGI FRIDAYS, Sherif served as the Managing Partner for JS Consulting and as the Chief Executive Officer for Hollywood Video/Movie Gallery. Sherif received a B.S. degree in aerospace engineering from Boston University, a M.S. in mechanical engineering from Rensselaer Polytechnic Institute (RPI) and an M.B.A. from Northwestern’s Kellogg School of Management.

PANELISTS & MODERATORS

Michelle Adams

Director, Marketing | Freshii

Michelle Adams joined Freshii in December 2015 and has helped lead the brand through their extreme growth ever since. She started as the brand’s first Experiential Marketing Manager, focused on store-level marketing support & developing customized marketing plans to the 300+ franchise partners. She now oversees Global Brand strategy, including partnerships, advertising, menu innovation and is responsible for managing all brand communication touchpoints. Prior to joining Freshii, Michelle worked for WE, a global non-profit, running executive fundraising events and prior to that, worked in sport & brand licensing for IMG & the Toronto Blue Jays.

Christopher Ager

Head of Restaurant Operations | Uber Eats

Christopher Ager is Head of Restaurant Operations for Uber Eats for US & Canada, where Uber partners with over 100,000 restaurants. He’s focused on empowering restaurants to grow their businesses through off-premise sales, utilizing Uber’s extensive logistics network and technology capabilities. Chris started his career in restaurants at the age of 14, and he’s been worked with them in a number of capacities throughout his career, including back-of-house and front-of-house roles, concept development, finance, and B2B software. Chris holds degrees from the Culinary Institute of America, Cornell’s School of Hotel Administration, and Harvard Business School.

Lisa Ajdini

Former Sr. Director, Global Digital Marketing Strategy | Caesars Entertainment

Lisa Ajdini has over 15 years’ experience in mobile, interactive marketing, digital products innovation and loyalty marketing. Experienced leader in campaign development strategy and marketing technology. Focus in automotive, gaming and hospitality. She currently is Sr. Director, Global Digital Marketing Strategy at Caesars Entertainment where she leads strategy for mobile marketing, push and SMS. Prior to joining Caesars Entertainment, she worked with BBDO agency on the DaimlerChrysler account in International Marketing.

Derin Alemli

Founder & CEO | Square Roots Kitchen

Derin Alemli is the Founder & CEO of Square Roots Kitchen, a technology-enabled fast casual healthy restaurant located at 120 S Halsted in Chicago. SRK automates customer interactions and kitchen operations, and has been revolutionary in creating a humanized approach to automation that makes for happy customers and an efficient operation. SRK is expanding, and developing its tech as a SaaS product for other restaurants. Prior to becoming an entrepreneur Derin worked in hedge fund portfolio management for Grosvenor Capital Management. Derin has an MBA from the University of Chicago in addition to holding the Chartered Financial Analyst designation.

Brian Anderson

Director of Technology | Modern Restaurant Concepts

Brian Anderson took on the role of Director of Technology at Modern Restaurant Concepts after the merger of Modern Market Eatery and Lemonade was completed this year. Brian is responsible for the entire technology stack for both brands. Prior to the inception of Modern Restaurant Concepts Brian was the Dir. of Technology for Modern Market Eateries. In the last two years he has rolled out several new systems to improve operations and business continuity. Brian is a third-generation restaurateur, with his roots in operations. He has worked every role in the FOH and BOH over his career before his passion for technology took over.

Lee Auerbach

SVP of Sales | Chatmeter

Lee Auerbach is the Senior Vice President of Sales at Chatmeter, the leader in local search marketing and review management. He has over 15 years’ experience in helping digital and MarTech companies grow including Groupon, Motivequest, Economist, Mediaplanet, and C.I.M. He specializes in scaling new technology companies and/or technology divisions in the marketplace. He now focuses on helping brands identify and integrate the right marketing technology to improve their online visibility and reputation. Lee is also an avid back-country outdoorsman and a 25-year veteran photographer.

Brenda Barré

Director of Mobile & Digital Innovation | Caesars Entertainment

Brenda Barré is the Director of Mobile and Digital Innovation at Caesars Entertainment, the world’s most diversified casino-entertainment provider and the most geographically diverse U.S. casino-entertainment company. Brenda brings a strong knowledge of enhancing the guest experience through mobile technology having successfully launched Ivy, the real-time guest text messaging program, at eighteen (18) Caesars Entertainment resorts to date comprising over 30,000 rooms. Brenda has been with Caesars Entertainment since 2012 and has served in various roles within the organization including Executive Assistant to the Chairman, President & CEO and Executive Marketing Associate to the Chief Marketing Officer. Brenda won a Caesars Award of Excellence in 2018.

Liz Bazner

Digital Manager | A&W Restaurants

Liz Bazner is a self-proclaimed foodie who currently serves as Digital Manager for A&W Restaurants, the nation’s oldest franchised restaurant chain. Liz leads the development of digital & social campaigns to increase brand awareness & drive measurable traffic to A&W locations across the country, as well as overseeing the consumer-facing website & email marketing program. After graduating from Vanderbilt University with a degree in political science & public policy, Liz worked for a variety of public officials doing PR & campaign management work before joining the A&W team.

Vishal Bhalla

VP, Chief Experience Officer | Parkland Hospital

Vishal Bhalla joined Parkland in August 2016 and soon moved into the role of Vice President and Chief Experience Officer (CXO), focusing on the experience of employees, providers, patients and their families. Transitioning to healthcare a few years ago from a successful career in hospitality, Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT Healthcare Innovation Initiative. Vishal is passionate about leveraging analytics, technology and system sciences, along with his extensive experience in managing large service operations, to add rigor to the art of human interaction; thereby enabling meaningful employee and patient experiences.

Amit Bhardwaj

Former VP, Customer Experience | Fred’s

Amit Bhardwaj is the former Vice President of Customer Experience and Enterprise Analytics for Fred’s. He helped Fred’s find & build AI-driven solutions for targeted digital marketing and personalization across social & digital channels. He was previously with Shop Your Way, Sears loyalty platform that has over 50 M members and with Marsh where he led the implementation of the first ever ibeacon platform for location-based marketing Amit thrives on improving customer experience taking advantage of exciting new developments in AI, marketing technology and digital landscape.

Michelle Bossemeyer

Product Manager | Great Wolf Lodge

Michelle Bossemeyer is the Product Manager of the Digital Guest Experience at Great Wolf Resorts, the largest indoor waterpark resort group in the U.S with 17 properties and 2 opening soon. Michelle is driving a digital transformation on the website, mobile app and conversational interface on phone and chat. Michelle joined Great Wolf about a year ago and brings along passion and experience in digital user experience, digital marketing and brand advertising from Discover.

Jordan Campbell

VP of Marketing | Mooala Brands

Jordan Campbell is the VP of Marketing for Mooala, a rapidly-growing organic, dairy alternative brand. Mooala’s famous Bananamilks, Almondmilks, Oatmilk and Creamers are available nationwide in retailers like Whole Foods, Albertsons-Safeway, Costco and more. Jordan oversees Mooala’s marketing functions, from research and development, to advertising and product launches, to customer listening and retention. Prior to joining Mooala, Jordan led Digital Marketing at la Madeleine, where she specialized in building strategies to strengthen app engagement and adoption, delivering relevant and meaningful rewards, and generating incremental traffic-driving initiatives. Jordan has over 10 years’ experience marketing some of the nation’s most notable brands, including Jack Daniel’s, Pizza Hut and Borden Dairy.

Geovannie Concepcion

CEO | The Greene Turtle Sports Bar & Grille

As Chief Operating Officer of Famous Dave’s Geo Concepcion is focused on building engaging in store and digital experiences for guests. He leads Famous Dave’s corporate and franchise operations, marketing, training, culinary and information services teams. Geo has been focused on the digital transformation of Famous Dave’s through the launch of third party delivery services, loyalty and mobile app and management of brand wide paid search and social strategies. In his prior role Geo led Famous Dave’s development team which focused on franchise sales, refranchising, new prototypes and brand refreshes. Prior to joining Famous Dave’s Geo spent a decade in the financial sector holding various roles in investment banking, hedge funds and private equity.

David Coulson

VP of Innovation | Tandem Theory

David Coulson is the Head of Innovation for Tandem Theory, an integrated, data sciences based agency in Addison, TX. A huge analytics and loyalty marketing geek, he has built best in class loyalty programs for some of the world’s top brands as well as the platforms, apps or engagements rooted in personalization that continue to increase their lifetime value with fans. Some of his past and present clients include Starbuck’s, Panera, Rent A Center, Domino’s, MGRMI, American Express, and PepsiCo. He’s an influential, creative, make-it-happen marketing leader with deep consumer and technology experience that truly loves helping brands exceed their consumer’s expectations while growing their digital footprint.

Christina Coy

VP of Marketing | Pie Five Pizza

Christina Coy, Vice President of Marketing for Pie Five Pizza Co., has been in the food business for over a decade. She leads brand marketing for the fast casual pizza concept and has been instrumental in creating digital and in store marketing campaigns, menu development, and guest engagement platforms including the infamous Circle of Crust. She joined RAVE Restaurant Group in 2009 and was part of the original team that created Pie Five in 2011. Prior to becoming a pizza aficionado, she spent five years at ad agencies working on QSR brands such as Domino’s and Popeye’s Chicken.

Ruth Crowley

Former VP, Customer Experience Design | Lowe’s

Ruth Crowley joined Lowe’s in 2016 as Vice President, Customer Experience Design. Using Human-centered design methodology, she is responsible for leading her team’s efforts to create cohesive customer experiences that are emotionally and seasonally relevant and aligned with strategic company objectives. Prior to joining Lowe’s, Ruth worked with Entertainment Retail Enterprises with clients like Nickelodeon and M&M’s World Stores, creating customized products, flagship stores and experiences in global markets. Ruth also has diverse experience with other iconic companies including Harley-Davidson, Universal Studios and Host Marriott (Airports), with a focus on design, retail, product and brand development. She describes herself as a continuing student of business.

Justine Santa Cruz

SVP of Enterprise & Retail | Satisfi Labs

Justine Santa Cruz is the SVP of Enterprise and Retail at Satisfi Labs. She helps brands, retailers, and enterprise organizations find AI-driven solutions to their biggest customer experience needs. Justine has a keen talent for uncovering and implementing disruptive technologies in the retail industry. She uses that expertise to lead a team whose mission is to help brand’s build a comprehensive conversational search and commerce strategy. Before joining Satisfi Labs, Justine led omnichannel marketing innovation projects at Macy’s where she modernized and streamlined the traditional customer experience through first-to-market technology integrations. She is a graduate of Boston University’s Questrom School of Business and lifelong learner.

Laura Rea Dickey

CEO | Dickey’s Barbecue Restaurants

Laura Rea Dickey currently serves as Chief Executive Officer of Dickey’s Barbecue Restaurants, Inc. Laura served as the Chief Information Officer for eight years, and made the transition to CEO after excelling in her previous role. She has worked in the marketing and information technology field for over 15 years, and has led the marketing, IT and training departments at Dickey’s Barbecue Restaurants, Inc. during her time there. After graduating from Texas Christian University in 2001, Dickey went on to work at agencies such as Murray Brown Creative Group and The Richards Group. Laura’s specialty is the intersection of technology and marketing, turning data insights into brand and business solutions.

Christiana DiMattesa

Instore & Experiential Marketing Director, North America | Under Armour

Christiana DiMattesa oversees Under Armour’s North America direct-to-consumer retail marketing team inclusive of marketing strategy, operations, in-store experience, and event activations. Christiana has spent 20 years working within the retail space and has a passion to utilize technology to change the interactive landscape of the retail environment. She has been with Under Armour since August 2014 and previously held marketing roles with Ann Inc. and Foot Locker.

David Drain

Senior VP of Events | Networld Media Group

David Drain leads the events team for Networld Media Group and has more than 20 years of experience in association management, event planning, writing and speaking. He has served as executive director of the Digital Signage Association (a group he co-founded), the Self-Service & Kiosk Association and the merged organization, Digital Screenmedia Association. Previously he was EVP for the Foodservice Consultants Society International.

Len Dudis

CIO | Grupo Vidanta

As CIO of Grupo Vidanta, Len Dudis leads the technology team for one of Mexico’s largest and most innovative resort companies. His key areas of focus are strategic planning, deployment and integration of digital signage within the company’s resorts and future theme parks currently under construction. He is working closely with company line of business leaders to devise digital signage strategies based on business goals. Len previously held both IT and business operations leadership positions with The Walt Disney Company and SeaWorld Parks & Entertainment and helped to define and deploy digital signage at those company’s theme parks and resorts.

Timothy Embretson

Senior Director, Retail & Services UX, Activation & Selling Tools | Best Buy

Timothy Embretson grew up on a small Iowa farm where he learned to appreciate solving problems with simple ideas. Armed with a degree in graphic design and a passion to advocate for users above all else, he has helped businesses of all sizes solve complex problems. He is currently challenging traditional retail at Best Buy in Minneapolis, Minnesota and has spent the last several years building the inaugural Employee Experience UX COE and leading retail product teams.

Scott Emmons

Chief Technology Officer | Current Global

Scott Emmons brings his expertise in innovation to the role of Chief Technology Officer at the Current Global, where he oversees an ever-expanding ecosystem of startups and tech partners from around the world, managing their integration with brand and retail clients across fashion, beauty and tech. He comes from the Neiman Marcus Group, where he founded and built the innovation lab (iLab) in 2012, using it as a basis to elevate technology innovation to be a core value at the company. Scott was responsible for evaluating, designing, testing and piloting cutting-edge technologies and applications for luxury retail.

Steve Felson

EVP, Business Operations | BurgerFi

Speaker bio coming soon!

Zachary Fleming

GM Digital Health | Baylor, Scott & White Health

Zachary Fleming is a fanatic problem solver and technologist that has set his sights on Healthcare. He currently serves as Digital Health GM with Baylor Scott & White Health. Zachary is responsible for reimagining the healthcare experience through harnessing modern technologies such as cloud, automation, apps, and AI. He has previously held roles as an IT strategist, PMO Portfolio specialist, Integration Architect, and non-profit entrepreneur.

Mike Ferguson

President | VMAC Solutions

Mike Ferguson is an office coffee service/vending operator turned industry intermediary business broker. He has a passion for helping operators achieve their goals through his M&A intermediary services and coaching with technology challenges and operational issues such as vending management systems software, LightSpeed Automation warehouse fulfillment, warehouse prekitting, office coffee and micro markets unattended kiosks.

Mark Garcia

Director, Operations Systems | AMC Theatres

Mark Garcia is the Director, Operations Systems for AMC Theatres. With over 30 years’ experience in theatre operations, his role is to share the operations perspective with AMC’s IT team as they identify and implement technologies and to develop best practices around those technologies that enhance the guests’ experience and improve associate efficiency. A long-time innovator in the motion picture exhibition industry, AMC Theatres has integrated self-service kiosks into the existing box office with an improved UX to provide guests with control over their own ticket buying experience in theatres. This year, AMC became the first theatre chain to introduce cash enabled self-service ticketing kiosks.

Bernie Gessner

VP, Global Customer Experience | Fossil Group

Vice President of Global Customer Experience for Fossil Group, Bernie Gessner, has led an illustrious career in retail. With the constant aim of creating an extraordinary customer experience, Bernie has built and led teams serving B2B and B2C customers in both retail stores and the contact center space. Bernie joined Fossil in 2006 and has since held the positions of Senior Director of Store Operations & Customer Care, and District Manager for multiple districts across the upper Midwest and Southwestern US. Prior to working for Fossil, Bernie worked for several service-focused brands, including Eddie Bauer and Brooks Brothers.

Mike Grange

Director, Digital Delivery Experience | Domino’s

Mike Grange is the Director of Digital Delivery Experience at Domino’s, the #1 pizza delivery company in the world. Mike has over 16 years experience in the restaurant industry leading digital technology initiatives. In his current role, Mike leads the team focused on bringing new digital pizza delivery experiences to customers and employees like Domino’s Hotspots®, enhanced delivery tracking, mobile assistants, and autonomous delivery vehicles.

Brad Gubser

VP, Store Planning & Development | Shoe Carnival

Speaker bio coming soon!

Christopher Hall

Managing Director | ICX Association

Christopher Hall is Managing Director of ICX Association. Prior to this position he was managing editor of content for B2B publisher Networld Media Group, and the editor of DigitalSignageToday.com, the leading news portal for the digital signage industry, covering digital out of-home advertising, digital billboards, experiential digital branding and digital signage hardware, software and displays. An award-winning former newspaper reporter and magazine writer, Christopher is a five-year veteran of the digital signage and kiosk industries who has consulted for and spoken on the digital signage industry sector-wide.

Patrice Hall

Group Product Manager – Stores Tech & Experience | Williams-Sonoma

Speaker bio coming soon!

Will Hanrahan

Digital Brand Manager | Fazoli’s

Will Hanrahan is the Digital Marketing Manager at Fazoli’s. He oversees growth of the Fazoli’s Rewards Program since launching the App in 2017. He leads the digital strategy for America’s largest Italian elevated QSR chain focusing on CRM, social and digital advertising.

Samantha Henderson

Marketing Manager | Caliber Collision Centers

Samantha Henderson is Marketing Manager for Caliber Collision Centers, the largest collision repair company in the world operating more than 1,000+ locations across 37 states. Samantha joined Caliber Collision in 2014 after graduating with a Bachelor of Science degree in Business Administration and Marketing from the University of Texas at Dallas. Samantha’s current responsibilities encompass every element of Caliber’s online reputation, including the management and analysis of reviews, ratings, and responses across all relevant review channels, and Caliber’s online presence, including social media and search engine optimization. Since joining Caliber in 2014, Samantha has experienced roles and responsibilities across all aspects of marketing, including branding, events, communications, and community involvement.

David Hewitt

Group Vice President | Publicis.Sapient

David Hewitt serves as Group Vice President of experience strategy and global mobility lead for Publicis.Sapient and brings more than 20 years of experience in design, technology, and mobile. He drives innovation for clients by helping them place the right strategic bets, design around the needs of the customer, and take advantage of emerging technologies and intelligent platforms to best connect brands and customers. He is a founder of Publicis.Sapient Mobile Center of Excellence, a full service team dedicated to designing and developing customer centric experiences across mobile, web, voice, and smart environments. As global mobility strategy lead, David helps brands take a mobile-first approach to transforming their business around tomorrow’s customer.

Robert Hill

Director of Software | Galaxy Theatres

Robert Hill is Director of Software for Galaxy Theatres which is based in Sherman Oaks, California. He has 15+ years experience in entertainment industry IT, having worked for entertainment studio Cinedigm as a project manager and cinema management software provider Vista Entertainment Solutions as an account manager before joining Galaxy. Robert believes that making sure that the hardware and software being used is fast and reliable is critical to taking customer/guest interactions to the next level and ensuring a positive experience.

Lisa Huertas

Chief Experience Officer | Texas Tech FCU

For the past 18 years, Lisa has served the financial industry in a variety of leadership roles. From co-founding a successful design and development firm for financial institutions to the vice president of a banking compliance company to strategic consulting for financial institutions as FTSI’s Vice President of Emerging Markets. Lisa has worked with hundreds of bank and credit union leadership teams to understand and develop their vision, strategy, culture and critical technology. She has been described as innovative, with a unique lens that is an asset to industry thought leaders. Lisa has been recognized nationally for her professional excellence.

Natalie Ikemeier

Director, Digital & Social Media Marketing | Corner Bakery Cafe

Natalie Ikemeier spent the majority of her 16-year marketing career serving national chain clients at restaurant marketing agencies. Natalie served the Corner Bakery Cafe for several years while on the agency side and was thrilled to join the fast-casual brand based in Dallas in 2017 bringing her years of experience and best practices. She leads all digital and social media marketing initiatives leveraging real-time actionable insights to drive sales through integrated marketing plans for mobile, loyalty, apps, email, and web.

Robert Abou Jaoude

Sales Executive | Betson Enterprises

Robert Abou Jaoude is a sales executive with over 20 years of experience in the electronics and unattended transactions industry. Leading the Goldfinger sales division at Betson, Robert is responsible for providing dependable and profitable solutions to our customer base that installs equipment in multiple industries such as Retail Kiosk, Amusement, Vending, Gaming, Hospitality, and ATM applications. Prior to working at Betson, Robert spent 17 years with an M&M Mars division called MARS Electronics Inc. that was the number one manufacturing company of payment system solutions in the world.

Jessie Kreke

Senior Marketing Manager | Culver Franchising System

Jessie Kreke is a Senior Marketing Manager for Culver Franchising System, LLC. (CFS), the franchisor for over 680 Culver’s Frozen Custard & ButterBurgers restaurants. Jessie joined Culver’s in 2011. Her areas of experience range from mobile apps, web site best practices, digital promotions, social media, and local restaurant marketing. Jessie is responsible for the seamless digital experience for Culver’s guests that matches the highly-lauded offline hospitality. Jessie’s formal education includes a Bachelor’s of Business Administration from Cardinal Stritch University and continuing education for web design and development with Madison College.

Douglas Kwong

Director of eCommerce & Digital Marketing | Pei Wei

Douglas Kwong is the Director of eCommerce and Digital Media at Pei Wei Asian Kitchen, where he oversees eCommerce, media, and the loyalty program. Since joining the company in October of 2017, he has nearly doubled eCommerce revenue, and launched Pei Wei’s direct delivery platform and grew awareness through marketplace inclusion by establishing partnerships with third party delivery service providers. He was previously at Cicis Pizza, and had launched various online customer platforms as part of the company’s re-brand. Prior to joining Cicis, Douglas devised and executed online initiatives to grow exposure and e-commerce revenue at global hospitality organizations Hilton Worldwide and Choice Hotels International.

Charles Larkin

Senior Director, GameStop Technology Institute | GameStop

Charlie Larkin serves as Senior Director of the GameStop Technology Institute (GTI). GTI is a business unit focused on creating affiliations with leading technology corporations and academic institutions to discover and deliver business innovation and technology solutions to better address the needs of today’s empowered consumer. In this role, Charlie is accountable for accelerating business growth through the application of emerging technologies that create next-generation customer experiences. Current research and development activities are focused on connected smart-store experiences and digital marketing within the retail space. Larkin has more than 15 years of retail technology experience and a knack for combining emerging technology, business strategy and innovation to solve big problems.

Rachel Layton

VP of Marketing + Growth | Taziki’s Mediterranean Cafe

Rachel Layton serves as the Vice President of Marketing + Growth for Taziki’s Mediterranean Cafe. She is responsible for building sustainable strategies linked to innovations that drive the strategic growth for the company’s 80+ locations nationwide. Layton oversees the management of the Taziki’s brand, including digital marketing strategies, the local store marketing program, national off-premise initiatives, creative development and agency management, and franchise recruitment strategy. Layton is responsible for managing the marketing fund provided through a contribution from all stores, and for developing all members of the marketing department. Layton guides the vision of the Taziki’s marketing program.

Steve Leasure

Director of Franchise Operations | BurgerFi

Steve Leasure is a foodservice industry veteran with over 30 years of experience. In his current role as Director of Franchise Operations at BurgerFi International, Steve has the opportunity to work with a growing brand that is at the forefront of consumer trends and tastes. Steve has extensive experience in all facets of restaurant operations, having served in various roles across the QSR and Fast Casual segments. He started his career operating high volume restaurants in Manhattan and has worked with franchise owners throughout the United States and around the globe over the years. Steve currently resides in Orlando, Florida.

Desereé Lopez

Sr. Digital Marketing Manager | la Madeleine

Desereé Lopez spent the majority of her 13 year Digital career in Advertising agencies, yet food was never far from her mind. Desereé brought her loyalty and Digital ecosystem to Main Event Entertainment, a rapidly growing Foodertainment concept based in Dallas. Leading the Digital Marketing charge there, she worked to build a multi-currency reward program and pioneered online ordering and reservations for the brand. Currently at la Madeleine, she is a part of a results-oriented team working towards revamping the Digital Tech stack for la Madeleine and it’s sister brands. She also leads the Digital efforts through all touch points and their loyalty App.

Parminder Mann

VP, Digital Hospitality & Strategic Partnerships | Compass Group

Speaker bio coming soon!

Dave Markey

Associate Creative Director | Cedar Fair Entertainment

Dave Markey leads an in-house creative team for Cedar Fair amusement parks. The team entertains and informs guests across Cedar Fair’s 11 parks through digital signage, SMS, wifi, social media, and hotel TV platforms. Prior to Cedar Fair, Dave enjoyed a career as a freelance filmmaker, contributing to diverse projects for clients such as Marvel, Paramount, MTV, HBO, and P&G.

Elliot Maras

Editor | Kiosk Marketplace & Food Truck Operator

Elliot Maras is editor of Kiosk Marketplace and Food Truck Operator. He is a former board member of the International Foodservice Editorial Council, a recipient of the Office Refreshment Development Foundation’s Award For Journalism, and a graduate of the National Automatic Merchandising Association’s Executive Development Program at Michigan State University.

Daniel McCone

Senior Manager, Digital Innovation | Dunkin’ Brands

Before becoming Senior Manager of Digital Innovation for Dunkin’ Brands, Dan McCone spent 20 years in call centers in a variety of roles. He joined Dunkin’ Brands seven years ago and helped open up the call center that handles all mobile app, website and DDPerks promos. His team solves guest issues and has become the “voice of the customer.” Dan’s new role is to oversee the Dunkin’ app, website and all digital innovation which includes voice ordering and in-store technology for Dunkin’s next generation restaurants. Previously, he has worked for Nestle Waters North America, WellPoint and John Hancock Signature Services.

Krista McLay

Senior Marketing Manager | Nando’s Canada

Krista Mclay is the Senior Marketing Manager at Nando’s which is known for their flame-grilled PERi-PERi chicken in over 24 countries around the world. During her 10-year Marketing career she has worked on innovative brands in varying stages of development and evolution. Her experience ranges from working with global brands, building insight driven communication strategies, generating traffic building initiatives, rebranding, project management from ideation to execution. Krista has received the Top 30 under 30 award for the OHI.

Tom Meiron

CEO | BurgerIM

With over 30 years of executive leadership experience in the fast casual and QSR segments, Tom brings vast knowledge and experience to BurgerIM. Stops in his career have included: Holiday Inn, Marriott Hotels, Pizza Hut, Big Boy Family Restaurants, and Papa John’s Pizza. His unique leadership qualities stem from executive positions held at large iconic brands, and as a large franchisee with Papa John’s Pizza (60 stores) and Holiday Inn Hotels. Educated in accounting and finance, including Cornell University, Tom provides forward thinking leadership, and continuous improvement for BurgerIM and it’s franchisees.

Monica Minford

Senior Director of Digital Marketing | HuHot Mongolian Grill

Monica Minford oversees digital marketing at HuHot Mongolian Grill, a 65-unit create-your-own stir fry franchise. Shortly after joining the HuHot marketing team in 2007, she saw the potential in social and digital marketing and molded her career in tandem with the growth of the industry. From the website to the loyalty program to social media to mobile, Monica is responsible for converting online interactions in to restaurant visits. These days Monica is focused on building HuHot Rewards to take advantage of its ability to drive incremental sales though targeted 1-to-1 messaging.

Doug Moss

Chief Product Officer | ShiftPixy

Doug Moss serves as the Chief Product Officer for ShiftPixy. Drawing on over 20 years of experience, Doug has used his expertise in various roles at companies such as Levy Restaurants, Pacific Life, The Los Angeles Galaxy and his own consulting firm, Evergreen Experience. At each stop along the way, Doug has always focused on, and been responsible for, delivering the very best customer experience to both internal and external customers. Doug’s extensive knowledge includes both web and mobile customer experience. It’s all lead to his role at ShiftPixy, where he oversees platform development and product teams as they work to deliver a world-class, customer-focused solution.

Judy Mottl

Editor | Retail Customer Experience

Retail Customer Experience Editor Judy Mottl is an award-winning experienced senior editor, reporter, writer, and blogger who has worked for top media outlets, technology companies and publications including AOL, InformationWeek, CNET, Information Security Magazine, Investor’s Business Daily, InternetNews and Tech Times as corporate marketing divisions within IBM and HP. She’s written everything from breaking news on business and technology to in-depth articles on tech trends to profiles on top business leaders.

Christine O’Brien

Design Leader, Design Innovation | Chick-fil-A

Christine O’Brien is a Design Leader in Design Innovation at Chick-fil-A. She joined the Chick-fil-A team in 2017 to create an innovative new restaurant experience for the future Chick-fil-A guest in the digital era. Christine has worked with market leaders in healthcare, restaurants/retail, and other consumer goods and services, leading global product and digital teams to increase consumer engagement and brand impact.

Matt Olsen

Director of Digital Guest Experience | Firehouse Subs

Matt Olsen oversees digital guest experience and digital strategy for Firehouse Subs, one of the nation’s top Fast Casual restaurant chains. He provides leadership for new connected technologies, email, web, app, and loyalty for 1,100+ Firehouse Subs locations across the US. Matt has been transforming Firehouse’s digital business for over 8 years.

Mark Palfreeman

CEO | Nixplay

Mark Palfreeman is the Founder and CEO of Nixplay Signage and Nixplay. Nixplay Signage is the easiest to buy, easiest to operate end-to-end software/hardware/cloud signage solution used by Fortune 500 companies as well as being used on hundreds of military bases globally. Nixplay is the number one selling consumer IoT Smart Photo Frame display and platform with over 1.5 million units sold globally to date. Nixplay is focused on a Private Family Photo experience with touch points being the Smart Photo Frame, Mobile App, and Photo Services. Nixplay primarily retails via e-commerce in North America and EU with operations in the US, UK, Hong Kong, China, and the Philippines.

Ana Pelucarte

Co-Founder | Pop Up Mob

Speaker bio coming soon!

Matt Pierce

DFW Branch Manager | Accent Food Services

Matt Pierce is the Regional Manager at Accent Foods, a leader in the business to business refreshment services. Matt has been with the organization for 13 years and joined the Accent team of North Texas in August of 2018 to oversee operations. Matt’s focus is on leadership and using lean principles and data research to drive initiatives that allow Accent to focus on their people and customers. He is naturally curios and loves problem solving. He specializes in logistics and implementing new technologies in the marketplace to drive growth. Matt is a husband and a father of two young boys.

Adam Pierno

AVP Marketing Strategy | Arizona State University

Teacher. Mentor. Strategist. Innovator. Author. All are terms you could use to identify Adam Pierno. The highly caffeinated Adam has refined a simple methodology to build precise strategies for numerous client campaigns. As AVP of Marketing Strategy at Arizona State University’s Enterprise Marketing Hub, Adam leads affinity platforms, brand partnerships and media. He has written two books on marketing. His first book, “Under Think It” is used to teach strategy at universities, global agencies and Fortune 100 companies. His new book, “Specific” demonstrates a model that today’s brands can use to grow in an absence of viable mass media.

C.J. Ramirez

Marketing Director | Dog Haus

As Marketing Director at Dog Haus, C.J. Ramirez plays a vital role in driving brand innovation and marketing strategy. Since joining the team in 2013, he implemented marketing and branding campaigns that have directly impacted Dog Haus becoming one of the hottest emerging brands in the restaurant industry. As an industry veteran, C.J. brings extensive experience in creating branding strategies that build strong corporate identities that resonate with customers. Before joining the Dog Haus family, he led teams for prominent brands such as The Kennedy/Marshall Company, Sun Microsystems, Oracle, The Walt Disney Company, Eastman Kodak, Johnson & Johnson and Mattel. He is a graduate of the Art Center College of Design.

Christie Rice

Director Business Development, Visual Solutions | Intel

Christie Rice is the segment director responsible for Intel’s digital signage and interactive kiosk business worldwide in the Internet of Things Group at Intel. In her role she works to ensure that Intel technology meets the ever changing digital signage needs. She also works closely with the ecosystem to promote solutions that provide the immersive and interactive experience that our customers demand. Before assuming her current role, Christie’s 20 years at Intel included various technical, product, business development, and marketing management positions across a broad range of products and segments including memory, PCs, storage, networking, and IOT.

Chris Roution

Director of Partnerships | T-Mobile

Chris Roution has nearly two decades of experience spanning, business development and strategic partnerships. As Director of Partnerships, Chris’ main focus these days is setting the partnership strategy, vision and execution for T-Mobile’s Customer Appreciation program, T-Mobile Tuesdays. Chris’ team manages a portfolio of brand partnerships across a broad range of industries, i.e., Entertainment, Gaming, Retail, Food & Beverage and e-Commerce.

Bob Sanders

EVP of Sales | Reflect

Bob Sanders serves as Executive Vice President of Sales for Reflect. In this role Bob is responsible for strategic business development and client relationship management. Bob’s background in executive management, process improvement and sales allows him to bring over 25 years of experience to Reflect’s leadership team. Prior to joining Reflect, Bob was most recently CEO for Axiom Sales Force Development, a leader in sales productivity improvement. As an integral part of Axiom’s leadership team for nine plus years, Bob helped their clients realize hundreds of millions in incremental revenue by implementing processes and methods for engaging customers, coaching sales people and managing the sales function.

Dennis Schleicher

Senior Manager, Customer Experience | Kohl’s

Dennis Schleicher is Senior Manager Customer Experience Design at Kohl’s where his team focuses on the experiences for buy online pickup in store, the Yes2You Loyalty program, and the private label Kohl’s credit card. His customer centered approach centers on understanding and designing inside of retail ecologies for families using his background in business and industrial anthropology. He has worked with Sears/Kmart both customer and associate facing experience, Ford.com and the My Ford Loyalty program, Chrysler, General Motors, Comcast, Dominos, and various non-profits.

Eric Schongalla

IT Applications Manager | Pet Supplies Plus

Eric Schongalla joined Pet Supplies Plus in June of 2017 as the IT Applications Manager. In this role, he is responsible for the various applications and systems that support the “neighbor experience,” including the PSP website, the current rollout of our “You Click We Fetch” BOPUS program, and the Point of Sale systems at our retail stores nationwide. Prior to joining PSP, Eric worked at Carhartt, where he helped re-launch the corporate website, implemented new chat and loyalty programs, and managed the in-store kiosk program. Additionally, Eric’s experience includes 19 years in various roles in the marketing services industry, at Dialog Direct, Budco, and K/P Corporation.

Briton Smetzer

Former VP of IT Operations | Fuzzy’s Taco Shop

Briton Smetzer was formerly the Vice President of IT Operations for Fuzzy’s Taco Shop. His responsibilities included the management, strategy, and execution of IT infrastructure in alignment with organizational goals. Briton is both a big-picture thinker and a hands-on implementer with a background in network security, restaurant technology hardware & software, POS management, disaster recovery, support, database administration, and a seasoned developer in 5 scripting languages. Additionally, his background in restaurant management (and washing dishes) give him a unique and advantageous perspective on restaurant technology. Briton’s forward thinking and experience in entrepreneurship, management and technology gives him a unique and collection of skills and competencies.

Brandon Solano

Chief Marketing & Digital Officer | Pei Wei

Brandon Solano has built a reputation as one of the most creative and unconventional marketing leaders in the U.S. foodservice industry. Recruited in May 2017 to serve as Pei Wei’s Chief Marketing & Digital Officer, Brian spearheaded a multi-media campaign tied to the groundbreaking debut of Wei Better Orange Chicken and Tiger – the brand’s sharp-tongued spokes-animal who has his own Twitter account – which has positioned the brand for significant growth. Prior to joining Pei Wei, Brian served as Chief Marketing Officer at Wendy’s, where he and his team created the brand’s successful 4 for $4 deal.

Dan South

President | Walls+Forms

Flexibility and modularity have been Dan South’s manta for over 35 years, it started soon after Ohio University’s Graduate Program, in 1979. He started his journey as a Territory Sales Manager with McGill and proceeded to USG/ Masonite Corporation in 1983. Sensing the market was in need of a modular perimeter slat wall system, Dan co-founded Walls+Forms, Inc, in 1984, a Canadian and USA manufacturer. In 1994, he launched, the first POPUP and Seasonal Store Fixture Designs at the ICSC Temporary Tenant Conference in New Orleans. Now, in 2019, Dan along with designers, Dennis Torres and Jason Hernandez are introducing W+F’ s new PopUps Systems that meet the needs of the new market.

Tod Szewczyk

VP, Director Emerging Technology & Innovation | Leo Burnett

As VP, Director of Emerging Technology and Innovation at Leo Burnett, Tod Szewczyk helps bring new platforms, partners and ways of working into the agency. He provides insight and best practices to successfully integrate new technologies into marketing initiatives that create immersive and engaging brand experiences. Tod has led the agency’s development of the proprietary Leovative content platform, founded Arc’s Retail Innovation Lab and Leo Burnett’s new technology Lab along with producing FutureShop/Leovative expo events. In addition, he also leads the agencies’ strategic partnership with Google. Tod’s writing has been published on the Chicago Ideas website under the “Future Today” series, in the Chicago Tribune and through Leo Burnett’s Leo Scope program.

Dennis Torres

General Manager | Walls+Forms

Speaker bio coming soon!

Thomas “Ty” Tyree

VP Loyalty Product | FIS

Ty Tyree has developed an expertise in loyalty and payments for over 15 years. Ty drove card loyalty for companies like JPMorgan Chase and Barclays and partnered with global brands like United Airlines, Lufthansa, Frontier, Sears and Amazon. However, Ty’s experience is not just limited to loyalty product and marketing. He once held elected office as president of his class in 2nd grade. An active alumnus at Pennsylvania State University’s Smeal MBA and Temple’s Beasley School of Law, Ty doesn’t do a good job of hiding his first love, entertainment, which he nurtured at Boston University’s School of Fine Arts.

Richard Ventura

Vice President of Strategic Management | NEC Display Solutions of America

Richard Ventura is the Vice President of Strategy for NEC Display Solutions of America’s, overseeing all strategy related activities for the organization. Focusing on leading the development and communications of strategies aimed at evolving the business and driving it forward, while working with the Executive Team to define the vision and direction for the company and establish strategic initiatives that disrupt current and future markets, explore alternative solutions, and result in short and long-term gains. Richard has spent 17+ years within the NEC sales and marketing organizations focusing on display solutions, display technologies, projectors and direct-view LED.

Keri Voke

Group Product Manager, In-Club Digital Experiences | Walmart eCommerce

Keri Voke is passionate about connecting the digital and physical world. As a senior manager of multichannel strategy for Walmart, Keri is responsible for creating customer facing experiences that add value for both our customers and associates every day. She is currently focused on the Sam’s Club member experience and using in-club technology to drive member engagement in multichannel. Previous to her current role, Keri worked on the mobile strategy team at Walmart, focusing on customer centric app features such as store maps, mobile checkin, and mobile payment.

Michelle Adams

Founder | Marketing Brainology

Michelle Adams is Founder of Marketing Brainology, a consulting practice focused on translating consumer and shopper insights to corporate America; especially the latest findings from virtual shopping, behavioral science and neuroscience. She speaks globally on neuromarketing and human decision-making; helping unlock the mystery of human emotion and how it impacts brands and companies. Working with PepsiCo for 10 years, most recently as VP of Customer Strategy and Shopper Insights, she was responsible for the SMART Learning Center, a retail theater focused on state-of-the art consumer and shopper research. While at PepsiCo, Michelle lead shopper insights for key retail accounts; connecting key shopper attitudes with behaviors.

Neal Berg

AVP UX Innovation & Brand Experience | AT&T

Neal Berg has 20+ years’ career focused on capitalizing on market insights to achieve greater connectivity with today’s empowered customer. Currently he reports up thru the Chief Brand Officer and is responsible for defining the experience of the brand, pioneering new innovative design processes, methods and tools to elevate customer experience and increase value for business and consumer customers. He recently lead a enterprise-wide effort to operationalize Design Thinking at AT&T to re-imagine products/services and accelerate delivery. Prior to his current role, Neal led a CX and Digital Strategy team for IBM Interactive, overseeing client relationships with Fortune 100 companies.

Jaime Bettencourt

SVP, Premier Sales & Account Management | Mood Media

Jaime is an accomplished leader recognized for designing world-class customer experiences for lifestyle brands. For the last 18 years, she has been in various marketing, branding and development roles working with global organizations to enhance their in-store experiences by leveraging media and technology solutions. She has been a valued partner for clients including AT&T Mobility, Coca-Cola, Target, Sephora, TJX, Luxottica, and Kendra Scott. Jaime has been featured in Forbes, Women’s Wear Daily, Chief Marketer, SMB Retail Technology News, Chain Store Age, Retail Dive, Retail Customer Experience, Mobile Strategies 360, HOW Magazine, Future Stores, ICX, Wearable Technology UX, and Retail Loco.

Ron Bowers

SVP, Retail Technology Development | Frank Mayer & Associates

Ron Bowers is Senior Vice President of Technology and Business Development for Frank Mayer & Associates, Inc., an 87-year Industry Leader in the development of Digital Retail and Visual Merchandising solutions for the Fortune 500 of Retail. Ron is a sought after Speaker, Thought Leader, and Writer for the Industry. Ron leads and Advises Industry Associations, including the Customer Engagement Technology World, as a member of its Board of Advisors and as a Member of the Executive Committee for the Digital Screen Media Association, and as EVP, of The Kiosk Council.

Shannan Coghill

Global Experience Director | Michael Kors

Shannan Coghill is a creative director with a longstanding background in advertising and UI design with product and environmental integration. A techy at heart and designer by trade, she is a firm believer that interactive should be an emotional experience that translates into a 360-degree story. Shannan has created and lead campaigns, product design and interactive experiences for some of the world’s most recognizable brands including; REI, SC Johnson, WebMD, Nike, Johnson and Johnson, Verizon, and Macy’s. These experiences included mobile, tablet, websites, interactive environmental experiences, product interfaces and product design.

Laura Rea Dickey

CEO | Dickey’s Barbecue

Laura Rea Dickey currently serves as Chief Executive Officer of Dickey’s Barbecue Restaurants, Inc. Laura served as the Chief Information Officer for eight years, and made the transition to CEO after excelling in her previous role. She has worked in the marketing and information technology field for over 15 years, and has led the marketing, IT and training departments at Dickey’s Barbecue Restaurants, Inc. during her time there. After graduating from Texas Christian University in 2001, Dickey went on to work at agencies such as Murray Brown Creative Group and The Richards Group. Laura’s specialty is the intersection of technology and marketing, turning data insights into brand and business solutions.

Dawn Dickson

Founder/CEO | Flat Out of Heels/PopCom

Dawn Dickson is a serial entrepreneur with over 16 years of experience in marketing and business development. She launched four successful cash flow positive companies since 2002, her most recent ventures Flat Out of Heels (rollable flats for women to get relief from painful heels) and Solutions Vending International (SVI) after identifying a need develop a software solution to make vending machines more intelligent. Dawn has received numerous awards and accolades for her business savvy and pitching skills, including being awarded first place in the PowerMoves NOLA Big Break pitch competition and second place in the 2016 SBA InnovateHer Challenge.

David DiMeo

Co-Founder | Robo Retail

David DiMeo is a smart creative, who recently left a Fortune 500 company to start a new business that is focused on a future where machine meets the customer. He has spent the last two decades working within the automotive industry on Connected Cars and the Internet of Things (IoT). In his new role at Robo Retail, David is focused on helping companies win at retail by applying advanced methods in a way that provides experiences their customers love and generate economic value for the business. Previoiusly, he was the Director of the Innovation Lab at FordDirect, where he was responsible for futuring on the connected car.

Jeff Donaldson

Founder and CEO | Intriosity

Jeff Donaldson is a 35-year veteran of the IT industry. Jeff won innovator awards in 2016 and 2015 and holds US and European patents. In 2017, Jeff founded Intriosity a company specializing in Design Research for robotic and cognitive automation. Prior to Intriosity, Jeff served as GameStop’s CIO for 16 years and was an integral member of GameStop’s founding leadership team. Jeff serves on the Advisory Board of the RevTech retail technology accelerator in Dallas, Texas where he is also Executive In Residence and is a member of the SMU Design Council.

Paul Epperley

Director, Technology Portfolios | Sodexo

Paul Epperley is an accomplished hospitality and retail professional, with decades of experience in international, regional and local environments. Specializing in consumer technology, Paul defines the technology and platforms to transform the consumer journey into an interactive and agile experience. Career highlights include streamlining operations and creating shopper experiences at Brinker International, Cracker Barrel, and Hooters. With Sodexo for the past 10 years, Paul’s current focus is bringing consumer technology solutions to the foodservice industry.

Jordan Fraser

Account Executive, Publisher Solutions | Vistar Media

Jordan Fraser is on the Publisher Solutions Team at Vistar Media, an advertising technology firm that enables brands to reach consumers based on their behavior in the physical world. In his current position on the Publisher Solutions Team, Jordan specializes in providing solutions to digital out-of-home media owners that enable them to effectively manage their inventory and monetize it via digital advertising budgets. Prior to joining GameStop, Jordan held advertising and marketing roles at Clear Channel, Kinetic, Outfront Media, and GameStop.

Mitch Frazier

CEO | Reynolds Farm Equipment

Mitch Frazier serves as Chief Executive Officer of regional John Deere retailer Reynolds Farm Equipment. As the company’s first chief executive appointed from outside of the Reynolds family, Mitch leads a 250-person equipment sales and service organization serving farmers, landscapers, turf professionals and homeowners. Prior to Reynolds, Mitch served in marketing leadership and executive roles in the technology industry. He served as Vice President of Marketing at sales technology platform TinderBox and as Vice President of Marketing, Investor Relations Officer and Chief of Staff to the CEO at digital marketing technology leader ExactTarget. There, he founded the company’s investor relations program.

Amber Gadsby

Director of Digital Retail Experience | Domino’s Pizza

Amber Gadsby has over 20 years of digital marketing, e-commerce, digital innovation and product management experience. In her current role as Director of Digital Retail Experiences, she leads Domino’s in-store digital innovation efforts to enhance consumer and employees experiences – including kiosks, iOT, mobile experiences and self-driving pizza delivery experiences. In her time leading digital marketing and emerging interactive projects she helped drive Domino’s to a $2 billion + ecommerce business, 50%+ online/mobile sales. She was named to AdWeek’s 2015 Creative 100 list and Ad Age’s Creativity 50 list for her work on the Emoji ordering campaign.

Angela Gearhart

VP, Brand Experience | Sleep Number

Angela has led the vision and strategy to elevate the Sleep Number brand and transform the mattress shopping experience. Today, the Sleep Number store creates a consumer-centric, breakthrough interactive shopping environment that transforms a purely rational shopping experience to one that maximizes both rational and emotional appeals, differentiated from all other competitors. Seamlessly integrated digital experiences allow the store to become a 3-D selling tool to simplify and support a relationship-based selling process. Sleep Number is considered “best in class” retail leadership, resulting in over twice the productivity of the industry average. She has transformed the Sleep Number retail portfolio over the past 5 years.

Ignaz Gorischek

VP of Architecture | CallisonRTKL

Ignaz Gorischek is an award-winning designer who brings a unique blend of retail experience to CallisonRTKL’s Dallas team. His background in striking visual merchandising, store planning and design, graphics, art curation and collection, as well as an innovative application of technologies, has made him one of the industry’s most recognized figures.

Daniel Hartmann

President & CEO | Goldfinger

With over 20 years of automotive engineering experience, Daniel brought a new engineering and business mindset to the electronics industry when founding Goldfinger. With Betson Enterprises as the master distributor for Goldfinger monitors, Goldfinger is the fastest growing monitor manufacturer in the world (over a 50% annual growth rate for 8 years) and is leading the industry in technological innovations.

David Kepron

VP, Global Design Strategies | Marriott International

David Kepron is the Vice President of Design within the Global Design Strategies department at Marriott International. His focus is on the creation of compelling customer experiences within a unique group of Marriott flags called the “Distinctive Premium Brands” including: Renaissance, Westin, Le Meridien, Autograph Collection, Tribute Portfolio and Design Hotels. His multidisciplinary approach to design focuses on understanding consumer behavior and the creation of relevant brand experiences at the intersection of architecture, sociology, neuroscience and emerging digital technologies. David’s first is book titled: “Retail (r)Evolution: Why Creating Right-Brain Stores Will Shape the Future of Shopping in a Digitally Driven World.”

Jeff Martin

President & CEO | Right Media Solutions

Jeff Martin is an experienced Chief Executive Officer with a demonstrated history of success innovating retail audience solutions in the information technology and services industry. Prior to founding Right Media Solutions, Jeff held senior management positions at CBS Corporation and with CBS Outdoor managing GameStop TV and other digital networks. Jeff currently sits on the ICX Advisory Board and has recently been appointed to the Digital Signage Federation Global Digital Out-of-Home (DOOH) Council Leadership Team.

John Miller

CEO | Cali Group

In 2004, John was the second employee at Arrowhead, where he was responsible for developing flexible electronic devices. In 2011, after the sale of Arrowhead’s flexible electronics subsidiary, John founded Cali Group, which comprises CaliBurger, a global restaurant chain, and ownership stakes in various technology companies using new technologies to transform the restaurant and retail industries. As Chairman of Cali Group, John serves on the boards of the following Cali Group companies: Super League Gaming, FunWall, PopPacks, and Miso Robotics. John graduated from Stanford Law School and is an author of The Handbook of Nanotechnology Business, Policy, and Intellectual Property Law.

Jennifer Moretti

Senior Manager, Marketing Research | Rent-A-Center

Heading up the Customer Insights team at Rent-A-Center, Jennifer has almost 15 years of agency, client, and vendor-side experience across a broad range of industries including construction, home entertainment, publishing, and now rent-to-own. With a strong background in quantitative and complementary experience in qualitative, her areas of focus include customer satisfaction, brand awareness and positioning, ad testing, blazing a trail for customer insights and bridging the gap between insights and customer experience.

Brent Oakley

CEO & Co-Founder | Vibenomics

Vibenomics CEO and co-founder Brent Oakley began his career in medical device sales. An entrepreneur at heart, Brent left the field in 2014 to launch Prime Car Wash—a high-end, full-service car wash chain. As the business flourished and expanded, Oakley sought a way to create and manage the vibe within his stores while simultaneously sharing important information and upsell opportunities with customers. Recognizing the need for a software solution to location-based marketing and customer engagement, Oakley left his role as Prime Car Wash CEO in 2016 to launch Vibenomics, a music and messaging service.

Charles Ogilvie

Head of Innovation | J. Walter Thompson

As Head of Innovation at JWT Atlanta, Charles Ogilvie brings more than 20 years of global experience in innovation, marketing, and strategy spanning from retail and hospitality technology, mobile, satellite and terrestrial communications, aviation, transportation, FinTech and interactive platform architecture, content & analytics to traditional entertainment. In addition to client-side agency management, Charles has also developed, negotiated and executed interactive content deals with brands such as Google, Land Rover, Virgin Atlantic and others. Previously, he has served as a catalyst and designer in multi-million dollar startup and corporate efforts, including leading the design and execution of the award winning guest-engagement system, Red, at Virgin America.

Les O’Nan

Partner/President/CEO | Gaming Solutions Worldwide

Les O’Nan is the President & CEO of Gaming Solutions Worldwide. He served as the President and CEO at Alliance Group, Inc, a company that he founded. Serving as a shareholder and Chief Executive Officer at several industrial companies, Les has led transactions for international startups and North American acquisitions and divestitures in the casting, forging, and finishing sectors of industry. He serves as a Director of Alliance Medical Solutions, Inc, Discernity, Franco’s Cocktail Mixes, and Die Cast Holdings, Inc. He serves as a Director of Empower Benefits Inc. He has spent the majority of his career in industrial manufacturing and has experience in marketing.

Mason Page

EVP Strategic Business Planning | Reflect

Mason Page joined the Reflect team in 2015 and serves as the company’s Executive Vice President of Strategic Business Planning. In his role, he uses research, insights and digital expertise to create strategies that drive our clients’ businesses forward. He’s an expert at understanding business objectives and recommending digital executions that exceed goals and provide a competitive advantage in the market. Once the strategic roadmap is defined and a program is executed, his job isn’t done yet. Mason also measures and analyzes results, enabling him to optimize campaigns to yield the highest results possible.

Chris Petersen

Founder & CEO | Integrated Marketing Solutions

Chris H. Petersen, CEO of Integrated Marketing Solutions, is a strategic consultant who specializes in omnichannel retail, leadership, and measurement. He has built a legacy of working with manufacturers and retailers to improve their market and financial performance. He specializes in working with members of the C-Suite to develop competitive strategies that achieve measurable results. Dr. Petersen is the founder of IMS Retail University, a series of strategic workshops focusing on the critical elements of competing profitably in the increasingly complex omni-retail marketplace.

Tori Peterson

Sr. Program Manager, Visuals & Experiences | Microsoft Stores

Tori Peterson leads the digital deployment team for Video Wall, Digital Signage, and Device Imaging across Microsoft Stores Worldwide. She has been a part of the team as a key contributor across these digital experiences for the last 7 years. Microsoft Stores embarked on the digital transformation from the employee journey to the customer experience. Microsoft stores are considered a world leader in experiential retail and consistently shares its digital transformation with other retailers. As a key leader in the Visuals and Experience team, she is able to impact across all avenues of experiential design from concept, to creation, deployment, and operations.

Jeff Pinc

Director of Sales | Panasonic USA

Jeff Pinc is Director of Sales for Panasonic System Communications Company, a division of Panasonic Corporation. PSCNA delivers content creation, collaboration, information-sharing and decision-support solutions for customers in food service, retail, government, healthcare and education. Jeff has over 15 years of experience in providing cutting edge food service technology solutions with a variety of technology companies. He joined Panasonic in 2014 after previously working for MICROS Systems. As vice president of sales and strategies at MICROS Systems, he led many major projects resulting in large scale technology deployments, helping many global restaurant brands achieve a high return on investment.

Brad Pommen

President | SMRT1 Technologies

Brad Pommen is Mr. Technology. He is President of SMRT1 Technologies, a hardware and software technology startup with an interactive touch vending machine called Brain STEM Toolbox. He has taught thousands of people of all ages how to code, design and adopt emerging digital fabrication technologies throughout British Columbia, Canada. Brad provides contract services as Lab Director for MIDAS Fab Lab, an MIT certified prototyping and commercialization facility in Trail, BC for the Kootenay Association for Science & Technology. He is also President and founder of the Nelson Tech Club Hackerspace since 2010.

Jason Raymer

Director of Sales | Bluegrass Cellular

Jason Raymer is a seasoned sales and operations manager, leader and strategist. He is no stranger to the fast pace world of the mobile industry, having spent the past six years at Bluegrass Cellular, a leading wireless carrier in Central Kentucky. As the Director of Sales, he is intimately familiar with all aspects of operations from sales to gross revenue. Jason has a great understanding for carrying the company’s profit and loss responsibility all while working to lower cost. He specializes in enhancing the company’s leadership development by instilling performance management and development programs. He has also driven to improve employee relations through corporate involvement and building solid incentive programs.

Christopher Rivera

Managing Member | Canton Car Wash

Chris Riveria has worked for several leading tech and tech consulting firms including Cisco Systems, MICROS and Booz Allen Hamilton. Chris went on to co-found a chain of environmentally friendly car washes located in the Baltimore area. There he leads a team of over 100+ employees where he oversees day-to-day operations and current expansion efforts. Chris has a computer science degree from the University of Michigan, Ann Arbor.

Jonathan Rosen

SVP, Content, Strategy & Creative Services | PRN, a STRATACACHE company

Jonathan Rosen leads the brand integration, content strategy, and creative teams at PRN. His focus is consumer activation and conversion at retail. Prior to joining PRN, Jonathan was Co-Founder at Spine Films, where he created original programming for Discovery Networks and National Geographic. Jonathan holds a B.A. in Philosophy from Columbia University, and was a Directing Fellow at the American Film Institute.

Jarred Smith

Manager of Digital Experience | Love’s Travel Stops & Country Stores

Jarred Smith leads the Digital Experience team and initiatives for Love’s Travel Stops and Country Stores in their more than 450 retail locations in North America. His background of graphic design, web development, video production and training and development help bring a new perspective to user engagement for retail digital experiences. He has led the way to expand Love’s Travel Stop’s digital footprint to include a vast digital signage network and interactive touch kiosk infrastructure in their coast to coast convenience store network.

Becky Snider

GM, Mizuno Brand Experience Center | Mizuno USA

Becky helped define and ultimately led the construction, opening, and full operations for the first ever Mizuno Experience Center in The Battery at SunTrust Park. As a Mizuno executive stated, Becky “made the seemingly impossible, possible,” steering the initiative from concept to reality in only four months. Her close partnership with Mizuno leadership, executives from the Atlanta Braves, The Battery, Cobb County and retail design, construction and architect firms led to a highly successful opening as well as thriving continuing operations. Becky’s business acumen spans her career beginning as founder/owner of her own successful sporting goods’ stores.

Lee Summers

CEO | Reflect

Lee Summers serves as Chief Executive Officer of Reflect and is responsible for leading the company into the forefront of the in-store digital media movement. Lee has more than 15 years of customer facing technology and advertising agency experience. His management expertise and creativity make him well-suited to lead Reflect. Prior to joining Reflect, Lee was Manager of Marketing/Technology for the Berkshire Hathaway companies of Nebraska Furniture Mart and Grandscape of Texas where he oversaw all immersive customer engagement and was responsible for the overall direction, resource allocation and operations of Customer Facing digital technology groups throughout all NFM markets.

Tom Walsh

VP, Global Store Development | Under Armour

Tom Walsh is the Vice President of Global Store Development for Under Armour. Prior to joining Under Armour in 2008, Tom began his career in design and construction with NBBJ and then in new concept development with Abercrombie and Fitch. In his 8 years with UA, Tom has built a Global Store Development team that leads store design, construction and facilities management for North America and International Markets. Since its founding in 1996, UA has emerged as a leader in the performance apparel and footwear industry thrusting the GSD team to the forefront of delivering authentic and award winning experiences around the globe.

Winston Wm. Wright

Brand Consultant

Winston Wright is a brand consultant in New York City. He has a professional passion for branding and brand communications, particularly how brands show themselves directly to the consumer. With a depth of experience in retail, having worked for Saks Fifth Avenue and Macy’s; over the past 20 years he has worked on “bringing brands to life” globally for Apple, Nokia and Jawbone. Most recently, he was bringing digital brands to life leading a team in Brand Consumer Marketing at AOL.

Russell Young

SVP, Sales & Business Development | Stratacache

As Senior Vice President of Business Development, Russell Young works across the STRATACACHE family of companies to develop new digital experiences for consumer engagement—showing retailers how STRATACACHE’s marketing technology, sensors and artificial intelligence directly improve the in-store experience from the customer, retailer and brand’s points of view. In his role, Russell establishes critical strategic partnerships and originates new business opportunities for the complementary digital solutions and technology found across the STRATACACHE family. Russell has spent 15+ years deeply involved with the digital signage industry, representing Fortune 100 technology companies and speaking at industry events on global trends and technologies.

Tim Young

CEO | eatsa

Tim Young is co-founder and CEO of eatsa, where he and his team are reimagining the restaurant of the future – one that combines a magical customer experience with faster, more efficient operations. A veteran technology leader with a deep background in product and business design, Tim was named to Nation’s Restaurant News “Power List 2016” as one of the most powerful people in foodservice. Tim founded eatsa after eight years at enterprise software company Autonomy, where he led product, engineering, and technical operations and ultimately became the company’s CTO. In 2011, Autonomy was acquired by Hewlett Packard for $11 billion in one of the largest software acquisitions in history.

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