Breakout Session / Thursday / June 2, 2022 / 8:30 AM

Digital Transformation Strategy: Where to Begin?

Have you been asked to lead your organization in a digital transformation? Perhaps your organization has a lot of legacy issues and your job is to bring your customer experience into the 21st century. This session will help you identify the steps to take to successfully digitize your customer experience and integrate digital into your company culture.


Kathleen Chugh | Chief Information Technology Officer | Nando’s PERi-PERi USA
Kathleen Chugh is an accomplished CIO SVP of IT with over 30 years’ experience in IT, with the last twenty three years focused in the Restaurant industry. She currently is the North America CTO for Nando’s Peri Peri Chicken, where she is responsible for IT for US and Canada locations. She is focusing on strategy and innovation to move the Nando’s brand forward in the North America market. Prior to Nando’s, she was the SVP of IT for Bravo Brio Restaurant Group, where she was passionate about implementing guest facing technologies and systems for the restaurants. During her tenure, she prepared IT for growth, including focusing on PCI, security and digital initiatives.
Shara Hutchinson | Senior Director, Customer Experience | Central Ohio Transit Authority
As a published author, accomplished motivational speaker and Senior Director of Customer Experience for the Central Ohio Transit Authority, Shara Hutchinson leads by example in providing innovative business solutions to leaders and organizations. Shara is an empathetic, technology-oriented executive and customer-success professional with more than 17 years of leadership experience and a proven track record of developing and implementing operational strategies and technologies that creatively enhance the customer experience while supporting key business initiatives. She is a change agent with expertise in delivering value and leveraging customer feedback to ensure long-term relationships that drive retention and recurring revenue expansion. Her specialty is transforming start-up teams and elevating them to enterprise level by scaling processes to match growth and strengthening interdepartmental cohesion. She is passionate about optimizing the customer experience to drive results.
Prakash Karamchandani | Co-Founder | Balance Pan-Asian Grille
Prakash Karamchandani is a self-proclaimed foodie and technology junkie who co-founded Balance Pan-Asian Grille, a nationally-acclaimed fast-casual Asian fusion multi-unit concept based in Ohio. Since starting the venture in 2010, Prakash has been recognized as a Top 24 Fast Casual Executive and a 20 Under 40 recipient. He is a graduate of the University of Toledo where he received his bachelor’s degree in business administration and met his company’s co-founder. Prakash is a proud husband and father of two.

Kristen Call | Sr. Industry Advisor, Retail, Hospitality & Banking | Intel
Kristen Call leads innovators and technologist in shaping the future of business.  She has 25+ years of retail experience and is passionate about technology and how it drives best in class outcomes. Having spent the majority of her career in IT she is focused not only on the importance of how technology impacts organization but how it shapes the lives of those it touches.
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