ICX Summit / Tuesday / September 10, 2024 / 9:15 AM

Hands Off: Autonomous Stores Are Here to Stay

As consumers become more comfortable with human-free stores, such as Amazon Go’s Walk Out technology, retailers are implementing autonomous stores to cut wait times and shrinkage while also optimizing labor, improving inventory control and boosting growth and profitability.

It’s not an easy transformation, however, and many fail when leadership doesn’t account for technology readiness or have an understanding of demographic factors that may stand in the way of successes. They may even fear security breaches, losing control and eliminating the human touch.

This session teaches retailers how to stay relevant by meeting customer demands and transforming and generating higher profits.


Jeremy Cauble | Director of Strategic Innovation | Canteen North America
Jeremy Cauble, Director of Strategic Innovation for Canteen North America, has been exploring innovation in unattended retail for 15 years. Through his diversified background in marketing, digital commerce/SEO, field implementation and customer experience, Jeremy has learned how to leverage new technologies to continuously improve the shopping experience for customers in unattended retail.  Quick and easy checkout, interactive shopping tools, channels for consumer engagement and feedback, and operational technologies to ensure the right product in the right place at the right time—all of these and more combined to simplify the overall shopping process and elevate customer satisfaction.
Lovell Holloway | Former General Manager | Vantage Airport Group
As Vantage Group’s General Manager at Kansas City International Airport, Lovell Holloway is responsible for leading, implementing, and managing the airport’s award-winning commercial program, which opened in the new single terminal in 2023. Lovell came to Vantage from Areas U.S.A., where he was General Manager and Regional Vice President for the company’s U.S. portfolio of 150-plus restaurants and travel retail locations. Lovell has also held leadership positions with large-scale food and beverage operations at TIAA Bank Field in Jacksonville, Florida, and led market development and operations oversight for restaurant franchises such as Culver’s Restaurants and Focus Brands in markets across the U.S.
Steven King | CEO | Blue Sky Robotics
Steven King is the Distinguished Professor of Innovation and Emerging Technologies at The University of North Carolina at Chapel Hill, holding a joint appointment with the Hussman School of Journalism and Media and Kenan-Flagler Business School. He combines computer science concepts, human-centered design and storytelling to create new ways to present information through emerging technologies such as virtual and augmented reality, artificial intelligence, and other interactive media forms. Steven is the CEO of Blue Sky Robotics, which leverages computer vision and robotics to solve difficult problems in the supply chain, manufacturing, and hospitality industries.
Les Tomlin | Co-founder & President | Pizza Forno

Daniel Brown | Editor | Digital Signage Today
Daniel Brown is a member of the ICXA Advisory Board. He is also the editor of Digital Signage Today, a contributing editor for automationandselfservice.com, and an accomplished writer and multimedia content producer with extensive experience covering technology and business. His work has appeared in a range of business and technology publications, including interviews with eminent business leaders, inventors and technologists. He has written extensively on AI and the integration of technology and business strategy with empathy and the human touch. Brown is the author of two novels and a podcaster. His previous experience includes IT work at an Ivy League research institution, education and business consulting, and retail sales and management.