ICX Summit / Tuesday / September 10, 2024 / 9:15 AM

Hands Off: Autonomous Stores Are Here to Stay

As consumers become more comfortable with human-free stores, such as Amazon Go’s Walk Out technology, retailers are implementing autonomous stores to cut wait times and shrinkage while also optimizing labor, improving inventory control and boosting growth and profitability.

It’s not an easy transformation, however, and many fail when leadership doesn’t account for technology readiness or have an understanding of demographic factors that may stand in the way of successes. They may even fear security breaches, losing control and eliminating the human touch.

This session teaches retailers how to stay relevant by meeting customer demands and transforming and generating higher profits.


PANELISTS

Jeremy Cauble | Director of Strategic Innovation | Canteen North America
Jeremy Cauble, Director of Strategic Innovation for Canteen North America, has been exploring innovation in unattended retail for 15 years. Through his diversified background in marketing, digital commerce/SEO, field implementation and customer experience, Jeremy has learned how to leverage new technologies to continuously improve the shopping experience for customers in unattended retail.  Quick and easy checkout, interactive shopping tools, channels for consumer engagement and feedback, and operational technologies to ensure the right product in the right place at the right time—all of these and more combined to simplify the overall shopping process and elevate customer satisfaction.
Lovell Holloway | CEO | Blue Origin Holdings
Lovell Holloway, founder and CEO of Blue Origin Holdings, brings over 20 years of executive leadership experience across the food and beverage, and retail sectors, spanning both traditional and non-traditional environments such as restaurants, sports & entertainment, and travel industries. As General Manager of Vantage Group at Kansas City International Airport, he successfully led the award-winning commercial and logistics program for the new single terminal, which opened in 2023. Before joining Vantage, Lovell served as General Manager and Regional Vice President at Areas U.S.A., supporting a portfolio of 150+ restaurants and retail locations. His career also includes senior leadership roles in large-scale food and beverage operations at TIAA Bank Field and with leading franchises such as Culver's and Focus Brands.
Steven King | CEO | Blue Sky Robotics
Steven King is the Distinguished Professor of Innovation and Emerging Technologies at The University of North Carolina at Chapel Hill, holding a joint appointment with the Hussman School of Journalism and Media and Kenan-Flagler Business School. He combines computer science concepts, human-centered design and storytelling to create new ways to present information through emerging technologies such as virtual and augmented reality, artificial intelligence, and other interactive media forms. Steven is the CEO of Blue Sky Robotics, which leverages computer vision and robotics to solve difficult problems in the supply chain, manufacturing, and hospitality industries.
Les Tomlin | Co-founder & President | Pizza Forno
Les has over 25 years of experience in building and disrupting brands. With a Master’s in Marketing Management, he began his career at PepsiCo in sales and brand marketing, completing a thesis on the New Cola Wars and private labels. He then joined Cott Corporation, leading its expansion from a regional player to a global private label leader, growing revenues from $15M to over $1B. Transitioning to media, Les founded Peace Point Entertainment Group, creating content brands sold in 200+ countries. Currently, he is Co-Founder and President of PizzaForno, which is revolutionizing pizza with automated systems, and founder of YOUTH MediSpa Inc., an anti-aging clinic in Toronto.
MODERATOR

Daniel Brown | Editor | Digital Signage Today
Daniel Brown is a member of the ICXA Advisory Board. He is also the editor of Digital Signage Today, a contributing editor for automationandselfservice.com, and an accomplished writer and multimedia content producer with extensive experience covering technology and business. His work has appeared in a range of business and technology publications, including interviews with eminent business leaders, inventors and technologists. He has written extensively on AI and the integration of technology and business strategy with empathy and the human touch. Brown is the author of two novels and a podcaster. His previous experience includes IT work at an Ivy League research institution, education and business consulting, and retail sales and management.