BCX Summit / Wednesday / September 13, 2023 / 1:00 PM

Bringing Hospitality Back to Banking

Brick-and-mortar banks aren't exactly known for providing the most consumer-friendly experiences, but some companies are trying to change that by implementing more user-friendly onboarding programs while also pairing client satisfaction and business development objectives together.

This panel of experts discusses how they've recently rolled out new directives to help customers feel more at homes in their banks.


William Sullivan IV | VP, Sr. Client Experience Manager | Cambridge Trust