Erin Cohee is the Vice President of Digital Customer Experience at OneUnited Bank, America's largest Black-owned bank and first Black-owned digital bank. OneUnited's mission is to use technology to close the racial wealth gap, provide best in class financial services and to make financial literacy a core value of the Black community. At OneUnited, Erin is responsible for increasing customer engagement and enhancing new product innovation. She spearheaded the expansion of the Bank’s ATM network to 100,000+ surcharge-free ATMs, the largest network in the country. Cohee implemented the OneUnited Customer Success team, a staff of dedicated professionals who are responsible for providing proactive data-driven customer service. She also launched Card Command, an innovative and simple to use card management solution. Erin has a bachelor’s degree from Brown University and a Master's in Management, Information Systems and Digital Innovation from the London School of Economics.

John Lowe is Managing Director of Amok Consumer Growth Fund, focusing on early-stage consumer brands with investments between $500k and $5m. He co-founded the fund with Rachelle Lynch, a CPG sales expert, and Timmy McCarthy, a former Raising Cane’s franchisee. John was CEO of Jeni’s Splendid Ice Creams for 14 years, growing it from 4 to 90+ locations and establishing it as a leading premium ice cream brand. He remains a board member and supporter of Jeni’s and serves on several other boards, including White Castle and the Columbus Youth Foundation. John is a graduate of the University of Illinois, Ohio State University Moritz College of Law, and has completed executive programs at GE, the Human Performance Institute, and Harvard Business School.

Graduate of the University of Colorado in Boulder, Billy is now the Third generation Owner of Kate’s Skating Rinks. Since 2000, Billy has run multiple locations in the Gastonia, Charlotte and Indian Trail area for his family, and now has complete ownership of the family business that started in 1961. He has become heavily involved in the Rollerskating Association International since 2003. Since then, he has held local and national board seats in the RSAI. He was the National Marketing Chair for over 10 years for the association, held the roll of Vice President, and is currently the President of the RSAI. Over the last 5 years he has worked with large corporations such as Disney, Jakks Toys, Kidz Bop, and Pepsi to name a few; in efforts to better his industry and his own personal business.

Shelly Chandler is a senior customer experience strategist and leader delivering proven results that increase revenue, reduce costs and make things easier for customers. In a specialized profession that requires more than measuring and monitoring data, her career as a customer catalyst has helped companies to drive action within organizations that are ready for this type of change. Shelly specializes in transforming the highest-level blue-sky visions into tangible programs to support it, creating strategic change with others to enhance customer experience. Shelly has worked in many different industries, adding strategic value and broad understanding of the CX profession over the past 25 years. Key verticals include B2B and B2C, Hospitality, Automotive, Transportation, Manufacturing SaaS, and Financial Services, with brands such as PNC Bank, Wells Fargo, Moen, Penske, Walmart, Forsta, and American Tire.