Keynote Session / Tuesday / September 12, 2023 / 1:00 PM

How to Understand Your Customer and Act On It

One challenge for every business is understanding your customer. For banks, they need to take a multifaceted approach to both understand their customers and act on it. During her keynote, Erin Cohee will discuss all the techniques OneUnited uses to understand its customers from demographics surveys to proactive outbound service calls to website click paths and more. She will also go one step further and talk about OneUnited's surprising insights and how you can take customer insights and turn them into impactful strategies for your customers.


Erin Cohee | VP of Customer Experience | OneUnited Bank