ICX Summit / Tuesday / September 12, 2023 / 10:15 AM

Optimize CX Success – AI + IA (Intelligent Agents)

Artificial intelligence alone doesn’t ensure quality customer experiences (CX). The most e-mpathetic solutions require AI and IA—intelligent agents. AI for streamlined service. IA for compassionate care. The two complement each other, resulting in improved performance, repeat business and increased revenue. Find out how you make that combination a winning one for your business.


Jeremy Cauble | Director of Strategic Innovation | Canteen North America
Jeremy Cauble, Director of Strategic Innovation for Canteen North America, has been exploring innovation in unattended retail for 15 years. Through his diversified background in marketing, digital commerce/SEO, field implementation and customer experience, Jeremy has learned how to leverage new technologies to continuously improve the shopping experience for customers in unattended retail.  Quick and easy checkout, interactive shopping tools, channels for consumer engagement and feedback, and operational technologies to ensure the right product in the right place at the right time—all of these and more combined to simplify the overall shopping process and elevate customer satisfaction.
Mehdi Zarhloul | CEO | Crazy Pita Restaurant Group
Born and raised in Casablanca, Morocco, Mehdi Zarhloul immigrated to the United States at the age of 16 to live the American dream and pursue his culinary passion. After graduating from Sanz School with a computer science degree in Washington DC, Zarhloul spent over 35 years in the hospitality industry where he managed many casual and fine dining restaurants throughout the globe including ten years as the Assistant Food and Beverage Director of Four Seasons Hotels and Resorts. In 2006, Zarhloul moved to Las Vegas, Nevada where he opened “Crazy Pita Rotisserie & Grill”. Crazy Pita has been rocketed to popularity and cemented as Las Vegas’s favorite eatery for over 17 years due to its amazing fresh-casual Mediterranean cuisine, friendly service, and welcoming atmosphere. In 2022, Mehdi Zarhloul decided to expand his vision by developing a national franchise program. Currently the company operates 3 corporate in Las Vegas and 10 stores under development in the Houston Texas area.

Gary Ash | Senior VP Business Development | Working Solutions
Gary Ash serves as Working Solutions’ Senior Vice President and is responsible for Sales and Business Development. Gary focuses on solving CX challenges for large and mid-sized companies and was instrumental in delivering more than 30% organic growth for Working Solutions in 2022. Prior to Working Solutions, Gary served as the Vice President of Network Solutions for Bearcom, a privately held communications company as the Executive Vice President and Chief Operating Officer of Spok, a publicly traded software and telecom company, where he was responsible for Customer Experience and Call Center Operations. Previously, he was with Coopers & Lybrand early in his career.
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