The Digital Signage Today podcast has marked its first live episode at the ICX Summit, featuring a live onstage interview with J.P. Lacroix, president at SLD a strategic design agency based in Toronto and Shanghai.

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At this year’s ICX Summit, hosted in Charlotte, North Carolina by Networld Media Group, a roundtable discussion featuring industry leaders in customer experience (CX) revealed insights into the challenges and innovations shaping the future of the field.

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The 2024 Interactive Customer Experience Summit included a panel entitled “Building customer loyalty with rewards that matter.” Each panelist shared their expertise on the challenges and successes of loyalty programs.

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AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to keep up with the changes and trends that are transforming entire industries virtually overnight — and sometimes repeatedly.

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Four rules for exceptional online experiences from the ICX/BCX summit in Charlotte, North Carolina, hosted by Networld Media Group.

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How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in September.

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Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in Charlotte, North Carolina.

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The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

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Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.

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By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.

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Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on how sustainability impacts the retail customer experience.

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Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative strategies on gathering and utilizing customer insights from industry experts at the Interactive Customer Experience Summit in Charlotte this September.

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E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North Carolina next month.

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Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld Media Group from September 9-11.

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Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept. 9-11 in Charlotte, North Carolina.

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Top brand leaders will share insight at the upcoming ICX Summit on crafting a rewarding loyalty program that proves a win for the brand and the loyal customer.

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In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet, talks with RetailCustomerExperience.com editor Judy Mottl about the brand’s 3D foot scanning technology and other customer experience strategies in play.

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Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of his panel at the ICX Summit in Charlotte, NC on September 9-11.

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Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will feature panels of experts discussing customer experience trends and CX technologies including AI.

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At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be sharing his CX strategy at the upcoming ICX Summit.

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Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina.

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The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

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Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the customer experience.

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Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council.

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A panel of industry experts convened to discuss this and strategies for businesses during this year’s Interactive Customer Experience Summit in Charlotte, North Carolina.

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How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer look at this topic.

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Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies future-proof their strategies by using proven, data-based information instead of rumor and fear-mongering?

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With emerging technologies, including AI, changing the look and feel of the drive-thru experience, operators are future-proofing their operations

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What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

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The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

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Third party delivery got big during COVID-19 but can also cost restaurants a lot. How can restaurants save money?

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A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer experience, not replace humans.

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Dave’s Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 took a look at how the brand did it.

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Los Angeles-based Dave’s Hot Chicken, which recently took the top spot on FastCasual’s 2023 Top 100 Movers & Shakers list, is on track to end the year with 170 locations thanks to an influx of deals, store openings and menu innovation.

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In their Sept. 11 keynote address, “Igniting Fandom: How Dave’s Hot Chicken Created an Authentic Following, Arman Oganesyan, cofounder and CBO, and President Jim Bitticks will discuss the marketing innovation behind the parking lot pop-up’s journey from operating one location to entering the metaverse.

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The summit session “Fixing the Drive-Thru Conundrum” will dissect the challenges that have long plagued drive-thru operations. From lengthy wait times to order inaccuracies, these hurdles have prompted the industry to seek creative solutions that harmonize convenience with efficiency.

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Customers want to take control of their interactions more than ever, and are opting for self service in nearly every possible venue. Fortunately, businesses and organizations have more tools at their disposal to offer customers a self service option.

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Tech-savvy customers expect a seamless experience, no matter how they interact with your company, which means employees must have the tools and training they need to deliver that experience.

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Early bird pricing officially ends on Aug. 11 for the Interactive Customer Experience Summit from Sept. 11 to 13.

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This September’s Interactive Customer Experience Summit will feature live tours across leading business locations in Charlotte, North Carolina.

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The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive Customer Experience (ICX) Summit.

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Exclusive interview with E.J. Kritz, EVP, Training & Customer Experience at APC, joined Daniel Brown, editor at Networld Media Group, to discuss the truth about Gen Z according to data from a breakthrough study just completed by APC.

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Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

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Mark the date — Sept. 11-13, 2023 — to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving customer experience in the retail environment.

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One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank Customer Experience Summit, held from Sept. 12 to 13 in Charlotte, North Carolina, will address this question.

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Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on ‘Leveraging Data to Improve the Customer Experience and Journey’ at the Interactive Customer Experience Summit on Sept. 12, 2023 in Charlotte. Stutzman explains the technique and power of crafting experiences for AREA15 visitors.

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Nominations are open for the 2023 Elevate Awards, including companies across all industries and of all sizes. Elevate Awards winners will be announced and celebrated during a ceremony held September 11-13, 2023, in Charlotte, NC, at the seventh annual ICX Summit.

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The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

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2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina.

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Deploying technology brings a host of challenges, from what to invest in and how to get staff to embrace the new tools.

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Brands often grapple with a difficult decision — whether to build their own interactive system or hit the market and buy one. It was the topic of discussion at the June 3 general session “Build It Or Buy It? What You Should Consider First” at the ICX Association Summit in Columbus, Ohio.

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The annual Interactive Customer Experience Summit was held Jun 1-3 at the Hilton Columbus at Easton in Columbus, Ohio. Check out the video highlights!

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The pressure to make purchasing easy and quick has never been more intense and that’s why retailers need to remove friction from the customer journey.

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Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with “How the Indiana Pacers Scored Big with Automation and Data-Driven Decision-Making” on June 2 at the Hilton Easton hotel in Columbus, Ohio.

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While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This was the focus of the breakout session “AI and Machine Learning: Where Are We Now?” at the ICX Summit at the Hilton Easton hotel in Columbus, Ohio on June 2.

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The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the Summit sponsors.

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ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

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“Get your house in order.” That was Andrew Laudato’s opening message at the Interactive Customer Experience Summit Wednesday at the Hilton at Easton hotel in Columbus, Ohio. Laudato, EVP and COO of The Vitamin Shoppe, provided the opening keynote, ‘Fostering Innovation: How to Create an Environment Where Innovation Thrives.’

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