The Columbus area is home to many exciting venues with engaging interactive technology. The ICX Tours are a great way to see this technology in action and to get to know many of your fellow attendees.

Attendees will be able to choose one of the following tours:

• COSI
• TENSPACE /National Veterans Memorial and Museum 
• National Veterans Memorial and Museum /TENSPACE 

Click here to learn more about each venue.

If you toss a handful of seeds in a desert and order them to grow, you aren’t going to get a tree. The tree will only grow in a suitable environment with rich soil, water, and sunlight. Innovation works the same way — sticking smart people in a room with the directive to innovate — is not the answer. To innovate, you must build a firm foundation, create psychological safety, and take good care of the team. Do these things first and watch your innovation efforts take off.

Visit Loop Media’s booth during the ICX Discovery Zone session to receive a complimentary copy of Andy Laudato’s book, "Fostering Innovation: How to Build an Amazing IT Team". Andy will also be available during that time for a book signing.

The ICX Association Elevate Awards honor the individuals and organizations that are pacesetters in using technology to elevate the customer experience.

The ICX Association has announced finalists for the 2022 Elevate Awards. Click here to learn more about the finalists and the Elevate Award Categories.

After a full day of informative and inspiring sessions, interact with speakers, sponsors and fellow attendees to discuss the day’s session and make new contacts.

The Discovery Zone will be open throughout the Summit for attendees to get hands-on demonstrations of the innovative customer engagement technology developed by Summit sponsors. But to make sure you have enough time to visit all the booths, we’re setting aside this time on the agenda so you can explore the Discovery Zone without missing any sessions.

After a full day of learning, join us at PINS for some delicious food, high-quality cocktails, crafts beers, duckpin bowling, pinball and many more ‘old school’ entertainment options.

Ready to take your best shot?

When going down the path to implementing interactive technology, organizations must ask themselves: does it make more sense for us to buy it or build it ourselves? Off-the-shelf software, for example, is generally a one-size-fits-all proposition, with some customization possible. Building your own app, for example, means it can have all the customized features you want, but building it out may be a long and expensive proposition. Some find that the answer may be a hybrid of the two approaches.

It’s a tough fact that traffic is declining among many retail and restaurant locations. So, how do you grow? This session will stimulate your thinking into new ways to attract customers as well as to new opportunities with the ones you already have.

Words like transformation and innovation aren’t typically used when you’re thinking about a company like Safelite. This session will share how moving from a traditional approach to one that’s more agile drove superior customer engagement, satisfaction, and memorable service. Key takeaways include how to avoid the fear of moving away from traditional organization charts, tips on how to be innovative in meeting customer needs, insight on the best ways to listen and involve your customers.