According to IDC and Intel, there are projected to be 200 billion — yes, billion — internet-enabled devices by 2020, which equates to about 26 smart objects per person globally. Connected devices, smartwatches, virtual assistants, sensors…we’ll discuss the intersection of CX and IoT, where we are now and what’s on the horizon.
Briton Smetzer is the Vice President of IT Operations for Fuzzy’s Taco Shop. His responsibilities include the management, strategy, and execution of IT infrastructure in alignment with organizational goals. Briton is both a big-picture thinker and a hands-on implementer with a background in network security, restaurant technology hardware & software, POS management, disaster recovery, support, database administration, and a seasoned developer in 5 scripting languages. Additionally, his background in restaurant management (and washing dishes) give him a unique and advantageous perspective on restaurant technology. Briton’s forward thinking and experience in entrepreneurship, management and technology gives him a unique and collection of skills and competencies that fit right in with Fuzzy’s Taco Shop – an explosively growing and entrepreneurial company.
Paula Suarez is Vice President of Information Technology and Development for Dickey’s Barbecue Restaurant, Inc. Suarez leads the companywide implementation of technology projects and oversees in-house software development efforts. Her focus is on streamlining business processes using advanced technology options. Prior to joining Dickey’s Barbecue in 2011, Suarez served as Division Business Systems Analyst for RealPage, a software development company for major property management companies. Suarez’s experience also includes over a decade working within the area of business systems analysis, software development and technical training. Past career achievements include the development and launching of the first military housing technical training program for Lincoln Military Housing.
Ashish Tajpuria is the Emerging Payments Executive at Bank of America, responsible for managing third-party partnerships across the entire payments and commerce ecosystem for the consumer bank. Ashish’s current areas of focus include: digital wallets, card networks, loyalty, artificial intelligence (A.I.) & Internet of Things (IoT). Ashish is also responsible for managing various strategic emerging payment projects. Prior to joining Bank of America, Ashish was a member of the Chase Pay product team where his responsibilities included product strategy, roadmap development, third-party partnerships and merchant acceptance. He has a proven track record as a product manager creating new digital products across a wide range of industries from financial services, retail / eCommerce to travel and high-tech.
Ken has 25 years of experience in marketing, sales, R&D and manufacturing. At Cradlepoint, Ken is responsible for driving strategic industry partnerships to accelerate the company’s market growth and leadership. As part of the leadership team since 2009, Ken has helped drive Cradlepoint’s growth and development through roles in strategic planning, product management, solution strategy and thought leadership. Ken frequently represents the company at industry conferences and events, and served on the original Advisory Board for the IoT/M2M Evolution Magazine. Ken holds a B.S. degree in Electrical Engineering and an M.S. degree in Manufacturing Engineering, both from Stanford University.