Speed and convenience are two primary reasons consumers increasingly choose mobile ordering. Retailers, restaurants and other merchants are overcoming early hiccups and learning the key elements of a program that delights, rather than disappoints, customers. This panel will discuss building a great customer experience, with world-beating UX, timely mobile messaging, great physical signage, efficient and accurate fulfillment, and accurate reporting to deliver on the promise nationwide. Current consumer trends point toward mobile ordering with same day local service as the most significant growth driver of the retail economy.
Alex Rosenblatt has nearly a decade’s experience building substantive and synergistic partnerships between groundbreaking technology firms and national retailers and restaurants. Alex has an MBA in Entrepreneurial Business and is well versed in all aspects of Omni-Channel retail and restaurant strategy. He has a track record of integrating transformative technologies with firms of all sizes, from niche start-ups to international conglomerates. With a firm understanding of traditional business practices, he enjoys applying entrepreneurial nimble thinking to drive incremental ROI and profit for his clients.