Customer-Facing Robots

The idea of robots has fascinated the public since they were dreamed up by science fiction writers decades ago. Today, science fiction is fast becoming reality. From Pepper, the human-like robot, to Lowe’s “LoweBot,” it’s becoming increasingly likely you’ll see a robot at a store near you. While existing online, chatbots are going mainstream. Of course the mention of robots and automation cause concern over the loss of jobs. Are robots ready for prime time? Is the public ready to accept them?


David DiMeo | Sr. Director, Innovation Lab | FordDirect

bio to come

Sarah Furnari | VP, Retail Experience | BEHR

As Vice President of Retail Experience for Masco Architectural Coatings, Sarah Furnari leads strategy and operations for the BEHR and KILZ brands in-store. In 2015, her team launched a new Color Solutions Center to help consumers more easily find their perfect color. Their next goal is to inspire confidence and fun in the color selection process through an enhanced in-store experience. Sarah has been with Masco since 2005, and prior to that, held roles as a Formulator, Process Engineer, Raw Materials Buyer and Product Manager for The Sherwin-Williams Company.


Steve Carlin | Chief Strategy Officer | Softbank Robotics

Steve Carlin is the Chief Strategy Officer with Softbank Robotics America, overseeing all development, sales and marketing in North and South American for this emerging humanoid robotics company. Prior to joining Softbank Robotics, Carlin worked at Facebook as the Global Head of Strategy for Gaming, where he drove the global strategic vision for the company’s gaming business. Before Facebook, Carlin was the Senior Director of Marketing and Insights for Ubisoft, the third largest video game publisher in the world, and held multiple roles in sales, marketing and strategy for Energizer and Procter & Gamble.

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