BREAKOUT SESSION / THURSDAY / NOVEMBER 5, 2020 / 2:30 PM
The Struggle is Real: Managing Channels Across In-Person and Digital Touchpoints
Customers may not think in terms of channels but they rely on you to provide a seamless and consistent experience no matter how they choose to engage. With an omnichannel experience being imperative, how do you manage against the various in-person activations vs. online vs. in apps, not to mention working with integrators/3rd party platforms?
Steve Leasure | Former Director of Franchise Operations | BurgerFi International
Steve Leasure is a foodservice industry veteran with over 30 years of experience. In his role as Director of Franchise Operations at BurgerFi International, Steve has the opportunity to work with a growing brand that is at the forefront of consumer trends and tastes. Steve has extensive experience in all facets of restaurant operations, having served in various roles across the QSR and Fast Casual segments. He started his career operating high volume restaurants in Manhattan and has worked with franchise owners throughout the United States and around the globe over the years. Steve currently resides in Orlando, Florida.
Ben Stormer | SVP, Technology | g2o
Ben Stormer joined g2o in 2019 as Senior Vice President of their Technology business line. He leads a team of strategists, architects, developers, and system engineers focused on delivering innovative digital experiences and solutions for their clients. Prior to g2o, Ben was Vice President, Specialty Products at CoverMyMeds, where he focused on solving complex customer problems in healthcare. Early in his career, he served in a number of leadership roles at Cardinal Health, including overseeing product innovation, technical product management and infrastructure architecture and platforms.