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AI and Machine Learning: Where Are We Now?

Advancements in artificial intelligence are moving at a rapid pace and we are discovering more use cases all the time. AI can help you personalize your message and increase sales across channels. We’ll talk about where AI is now and where it’s going.


Susan Carroll-Boser | VP of Technology | White Castle

Susan Ann Carroll-Boser started her career with White Castle in 1994 as a systems administrator. She has consistently advanced in the company during her 26-year career and now serves as the vice president of technology. In this position, Susan has the overall responsibility for the company’s technology strategy, leading the tech shared services, IT and information services departments. Her teams are responsible for software development, software implementation, the server/data center, network services and cybersecurity. Susan also serves on White Castle’s restaurant leadership team and leads the company’s technology strategy team. Susan is active with the National Restaurant Association (NRA) serving as chairman of its Cybersecurity Committee.

Paula Couselo-Findikoglu | Senior Statewide Program Manager, Language Access Services | New Mexico Administrative Office of the Courts

Paula Couselo-Findikoglu serves as Senior Statewide Program Manager of Language Access Services at the NM Administrative Office of the Courts. The 2016 Justice Index, published by the National Center for Access to Justice, ranked the NM Judiciary #2 among 50 states in the nation for its language access efforts. Paula is a nationally recognized speaker in her field and she has spearheaded numerous initiatives that combine technologies to improve access to justice. She received a UNM-STC Innovative Award from the University of New Mexico in 2012 for the Language Access Specialist Certificate Program, which has trained over 100 bilingual judiciary employees in her state.


Brandon Elliott | Sr. Director, Digital Products | HMSHost

Brandon is a first generation “digital native” who grew up with the latest technology device, game system or computer in his hands. This childhood hobby is what triggered Brandon’s life-long passion for technology and his relentless drive to create, improve, innovate and transform the way we live, work and play. Brandon specializes in information technology and is a former business owner with 24+ years of hands-on experience including engineering, development and management. He is customer centric and results driven with experience working with IT, executive management and key business personnel to bring business strategy and technology innovation together.

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