Everything You Need to Know About Using Third-Party Delivery

Third-party delivery services have disrupted the industry by making products available for delivery not previously available through that channel. Delivery is not without its challenges, whether it’s meeting customer expectations, delivering on the brand promise, delivering in a timely manner, and providing an accurate and seamless ordering experience. Learn how to reach new customers and protect your profits.


Prakash Karamchandani | Co-Founder | Balance Pan-Asian Grille

Prakash Karamchandani is a self-proclaimed foodie and technology junkie who co-founded Balance Pan-Asian Grille, a nationally-acclaimed fast-casual Asian fusion multi-unit concept based in Ohio. Since starting the venture in 2010, Prakash has been recognized as a Top 24 Fast Casual Executive and a 20 Under 40 recipient. He is a graduate of the University of Toledo where he received his bachelor’s degree in business administration and met his company’s co-founder. Prakash is a proud husband and father of two.

Lawrence Kim | VP, Marketing & Global Growth | Taco Bell

Speaker bio coming soon!

Jason Profitt | Director of Technology | Piada Italian Street Food

Jason Profitt is the Director of Technology for The Piada Group, overseeing and executing technology solutions inside the restaurants and through their digital spaces. Jason joined Piada in 2017 where he has been responsible for the continued growth of online, mobile, and third-party ordering, as well as the development of customized internal solutions for the brand. Before becoming part of Piada, he spent 10+ years in software engineering, where he worked with several other restaurant brands on custom online and mobile ordering solutions, and brings with him extensive knowledge in digital user experience and engagement.


Brandon Elliott | Sr. Director, Digital Products | HMSHost

Brandon is a first generation “digital native” who grew up with the latest technology device, game system or computer in his hands. This childhood hobby is what triggered Brandon’s life-long passion for technology and his relentless drive to create, improve, innovate and transform the way we live, work and play. Brandon specializes in information technology and is a former business owner with 24+ years of hands-on experience including engineering, development and management. He is customer centric and results driven with experience working with IT, executive management and key business personnel to bring business strategy and technology innovation together.

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