BREAKOUT 2 (ICX) / WEDNESDAY / JUNE 5, 2019 / 11:00 AM

Equipping Your Employees with Tech Tools to Deliver a Great CX

A great customer experience starts with your employees. You invest in your employees through training, but are you giving them the technology they need to deliver great experiences or giving them technology from 1998?

Are you as obsessed about your employee’s journey, pain points and motivations as you are your customers? The right tools can enable new employees to help customers from day one.


Timothy Embretson | Senior Director, Retail & Services UX, Activation & Selling Tools | Best Buy

Timothy Embretson grew up on a small Iowa farm where he learned to appreciate solving problems with simple ideas. Armed with a degree in graphic design and a passion to advocate for users above all else, he has helped businesses of all sizes solve complex problems. He is currently challenging traditional retail at Best Buy in Minneapolis, Minnesota and has spent the last several years building the inaugural Employee Experience UX COE and leading retail product teams.

Robert Hill | Director of Software | Galaxy Theatres

Robert Hill is Director of Software for Galaxy Theatres which is based in Sherman Oaks, California. He has 15+ years experience in entertainment industry IT, having worked for entertainment studio Cinedigm as a project manager and cinema management software provider Vista Entertainment Solutions as an account manager before joining Galaxy. Robert believes that making sure that the hardware and software being used is fast and reliable is critical to taking customer/guest interactions to the next level and ensuring a positive experience.

Matt Unger | Chief Product Officer | Applestone Meat Company

Matt Unger is the Chief Product Officer of the Applestone Meat Company, a New York State-based purveyor of carefully-sourced meat and poultry with an emphasis on automated retail sales innovation. Matt has decades of experience building useful and usable digital products for B2B, mobile application development, media, and retail organizations. He has advised news publishers, startups, and B2B and B2C teams on audience research, software strategy, and content strategy.


Doug Moss | Chief Technology Officer | ShiftPixy

Doug Moss serves as the Chief Technology Officer for ShiftPixy. Drawing on over 20 years of experience, Doug has used his expertise in various roles at companies such as Levy Restaurants, Pacific Life, The Los Angeles Galaxy and his own consulting firm, Evergreen Experience. At each stop along the way, Doug has always focused on, and been responsible for, delivering the very best customer experience to both internal and external customers. Doug’s extensive knowledge includes both web and mobile customer experience. It’s all lead to his role at ShiftPixy, where he oversees platform development and product teams as they work to deliver a world-class, customer-focused solution.

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