Interactive Customer Experience Association opens nominations for 2019 Elevate Awards

Annual awards honor the individuals and organizations that are pacesetters in using technology to elevate the customer experience. Winners to be announced at ICX Summit in June. LOUISVILLE, Ky. [...]

Elevate the Customer Experience

Two Events One Goal – Elevate the Customer Experience! In 2019, the Interactive Customer Experience (ICX) Summit and CONNECT: The Mobile CX Summit will be brought together to give brands [...]

How digital signage helped a Swedish luxury retailer elevate customer experience

Retailers are increasingly using digital signage as they recognize its benefits for improving the customer experience. Some older brands are also beginning to adopt digital signage as they [...]

Looking at the future of indoor digital signage

Digital signage has been rapidly expanding its reach in nearly every market and area, especially indoors. Now, both large and small retailers are using digital signage in greater numbers to [...]

Retail kiosk outlook: 2019 expected to surpass 2018

2018 will go down as a banner year for interactive kiosks, but most industry insiders are expecting 2019 to be even better. Kiosk deployers, manufacturers, integrators and consultants believe the [...]

9 off-the-radar retail predictions for 2019

So much of retail is a gimmick. Just ask 2018. Massive sums are invested in immersive experiences that quickly lose their spark and in digital features that fail to make the experience easier. So [...]

How to empower your team to transform the customer experience

Employee engagement provides many benefits, from increased productivity to lower turnover, but the most vital for retailers is its capacity to boost customer service and transform experiences. [...]

10 tips for designing commerce experiences for the majority

Though I live in a small town in Wisconsin, I spend my working days traveling or in cyberspace with with colleagues, partners and customers from around the world. The Wall Street Journal recently [...]

Customer loyalty: Keeping the relationship alive

Keeping your existing customers happy and loyal is far more valuable than finding brand new buyers. How do we know? The data backs up that it both costs less and the returns are higher when you [...]

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