BREAKOUT 2 (ICX) / WEDNESDAY / JUNE 5, 2019 / 11:00 AM

Equipping Your Employees with Tech Tools to Deliver a Great CX

A great customer experience starts with your employees. You invest in your employees through training, but are you giving them the technology they need to deliver great experiences or giving them technology from 1998?

Are you as obsessed about your employee’s journey, pain points and motivations as you are your customers? The right tools can enable new employees to help customers from day one.


Timothy Embretson | Senior Director, Retail & Services UX, Activation & Selling Tools | Best Buy

Timothy Embretson grew up on a small Iowa farm where he learned to appreciate solving problems with simple ideas. Armed with a degree in graphic design and a passion to advocate for users above all else, he has helped businesses of all sizes solve complex problems. He is currently challenging traditional retail at Best Buy in Minneapolis, Minnesota and has spent the last several years building the inaugural Employee Experience UX COE and leading retail product teams.

Robert Hill | Director of Software | Galaxy Theatres

Speaker bio coming soon!

Charles Larkin | Senior Director, GameStop Technology Institute | GameStop

Speaker bio coming soon!


Brandon Elliott | Sr. Director, Digital Products | HMSHost

Brandon is a first generation “digital native” who grew up with the latest technology device, game system or computer in his hands. This childhood hobby is what triggered Brandon’s life-long passion for technology and his relentless drive to create, improve, innovate and transform the way we live, work and play. Brandon specializes in information technology and is a former business owner with 24+ years of hands-on experience including engineering, development and management. He is customer centric and results driven with experience working with IT, executive management and key business personnel to bring business strategy and technology innovation together.

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