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BREAKOUT 2 (ICX) / WEDNESDAY / JUNE 5, 2019 / 11:00 AM

Equipping Your Employees with Tech Tools to Deliver a Great CX

A great customer experience starts with your employees. You invest in your employees through training, but are you giving them the technology they need to deliver great experiences or giving them technology from 1998?

Are you as obsessed about your employee’s journey, pain points and motivations as you are your customers? The right tools can enable new employees to help customers from day one.


Timothy Embretson | Senior Director, Retail & Services UX, Activation & Selling Tools | Best Buy

Timothy Embretson grew up on a small Iowa farm where he learned to appreciate solving problems with simple ideas. Armed with a degree in graphic design and a passion to advocate for users above all else, he has helped businesses of all sizes solve complex problems. He is currently challenging traditional retail at Best Buy in Minneapolis, Minnesota and has spent the last several years building the inaugural Employee Experience UX COE and leading retail product teams.

Robert Hill | Director of Software | Galaxy Theatres

Speaker bio coming soon!

Charles Larkin | Senior Director, GameStop Technology Institute | GameStop

Charlie Larkin serves as Senior Director of the GameStop Technology Institute (GTI). GTI is a business unit focused on creating affiliations with leading technology corporations and academic institutions to discover and deliver business innovation and technology solutions to better address the needs of today’s empowered consumer. In this role, Charlie is accountable for accelerating business growth through the application of emerging technologies that create next-generation customer experiences. Current research and development activities are focused on connected smart-store experiences and digital marketing within the retail space. Larkin has more than 15 years of retail technology experience and a knack for combining emerging technology, business strategy and innovation to solve big problems.


Doug Moss | CTO | ShiftPixy

Speaker bio coming soon!

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