CLOSING KEYNOTE / THURSDAY / JUNE 6, 2019 / 11:00 AM
Personalizing the Customer Experience Utilizing AI
This talk will explore the various opportunities for brands to connect with their customers in a one-to-one relationship through enhanced AI and machine learning capabilities. Sherif will also discuss the ability to utilize these new technologies to create personalization at scale, the business case for adoption and key lessons learned along the way.
Sherif Mityas | Chief Experience Officer | TGI Fridays
Sherif Mityas is the Chief Experience Officer for TGI FRIDAYS with oversight for the Brand’s Strategy, Marketing, Operations, Technology and Digital efforts. Sherif has more than 20 years’ experience in the retail and hospitality industries in both senior consulting and executive industry roles. Prior to joining TGI FRIDAYS, Sherif served as the Managing Partner for JS Consulting and as the Chief Executive Officer for Hollywood Video/Movie Gallery. Sherif received a B.S. degree in aerospace engineering from Boston University, a M.S. in mechanical engineering from Rensselaer Polytechnic Institute (RPI) and an M.B.A. from Northwestern’s Kellogg School of Management.
Paula Suarez | VP of IT and Development | Dickey’s Barbecue Restaurants
Paula Suarez is Vice President of Information Technology and Development for Dickey’s Barbecue Restaurant, Inc. Suarez leads the companywide implementation of technology projects and oversees in-house software development efforts. Her focus is on streamlining business processes using advanced technology options. Prior to joining Dickey’s Barbecue in 2011, Suarez served as Division Business Systems Analyst for RealPage, a software development company for major property management companies. Suarez’s experience also includes over a decade working within the area of business systems analysis, software development and technical training. Past career achievements include the development and launching of the first military housing technical training program for Lincoln Military Housing.
Ashish Tajpuria | SVP, Head of Emerging Payments & Commerce Partnerships | Bank of America
Ashish Tajpuria is the Emerging Payments Executive at Bank of America, responsible for managing third-party partnerships across the entire payments and commerce ecosystem for the consumer bank. Ashish’s current areas of focus include: digital wallets, card networks, loyalty, artificial intelligence (A.I.) & Internet of Things (IoT). Ashish is also responsible for managing various strategic emerging payment projects. Prior to joining Bank of America, Ashish was a member of the Chase Pay product team where his responsibilities included product strategy, roadmap development, third-party partnerships and merchant acceptance. He has a proven track record as a product manager creating new digital products across a wide range of industries from financial services, retail / eCommerce to travel and high-tech.
Ken Hosac | VP, Business Development | Cradlepoint
Ken has 25 years of experience in marketing, sales, R&D and manufacturing. At Cradlepoint, Ken is responsible for driving strategic industry partnerships to accelerate the company’s market growth and leadership. As part of the leadership team since 2009, Ken has helped drive Cradlepoint’s growth and development through roles in strategic planning, product management, solution strategy and thought leadership. Ken frequently represents the company at industry conferences and events, and served on the original Advisory Board for the IoT/M2M Evolution Magazine. Ken holds a B.S. degree in Electrical Engineering and an M.S. degree in Manufacturing Engineering, both from Stanford University.